Patient Access Representative

SouthCoast Health; Fall River (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Generous Earned Time Off

Retirement Plan with company match

Tuition assistance

Job summary

Southcoast Health in Fall River, MA is seeking a Patient Access Representative to be at the heart of our patient flow. You will check in and out patients, schedule visits and tests, and answer calls with a friendly, professional manner.

This day-shift role (8:30am–5:00pm) offers 40 hours weekly at Women and Children locations. It emphasizes excellent service, accuracy, and teamwork across departments in a not-for-profit health system.

Qualifications

• High school diploma or equivalent is required.
• Good computer and typing skills are required.
• Excellent customer service and interpersonal skills are required.
• Good organizational skills in a fast-paced environment are required.
• One year of medical office experience or a graduation from a medical secretary program or the equivalent is preferred.
• Must be fully vaccinated against seasonal influenza and COVID-19 or exempt with a signed statement.

Responsibilities

• Position reports to the Practice Manager/Administrator or designee.
• Check-in and check-out patients at assigned practice(s).
• Perform various scheduling tasks for patient visits, tests and procedures.
• Greet patients and answer or direct telephone calls.
• May cover different offices as needed or directed.

Skills

Customer service

Interpersonal skills

Typing skills

Computer literacy

Organizational skills

Education

High school diploma or equivalent

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Patient Access Representative

Hours: 40hrs

Shift: Day shift, 8:30am - 5:00pm

Location: Women and Children - Fall River, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Position reports to the Practice Manager/Administrator or designee. Check-in and check-out patients at assigned practice(s). Perform various operational support functions including scheduling patient visits, tests and surgical procedures. Greet patients, answer and direct telephone calls. Perform various clerical and administrative functions. May cover different offices as needed or directed.

• Equal to the completion of 4 years of high school is required.
• Good computer and typing skills are required.
• Excellent customer service and interpersonal skills are required.
• Good organizational skills and ability to work in a fast paced environment is required.
• One year of medical office practice experience or graduation from a medical secretary program or the equivalent is preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.