Patient Access Representative Sr

Southcoast Health System, Inc.; New Bedford (MA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Earned Time Off

Employee Wellbeing Program

403B retirement plan

Tuition assistance

Leadership training

Job summary

Southcoast Health System, Inc. in New Bedford, MA is seeking a Senior Patient Access Representative to join a dedicated team in the Women and Children unit. This role handles patient check-in/check-out, pre-registration, scheduling, and front-desk support during day shifts.

You will engage with patients compassionately, manage calls, and coordinate with Practice Coordinators to ensure smooth operations. The organization offers competitive pay, comprehensive benefits, and opportunities for

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and interpersonal skills required.
• Good typing and organizational skills required.
• Three years of office experience required; medical office experience preferred.

Responsibilities

• Review charges and coding under supervision.
• Check-in and check-out patients at assigned practices.
• Perform pre-registration tasks including scheduling visits and procedures.
• Greet patients, answer and triage calls; handle clerical tasks as needed.
• May cover different offices and mentor junior staff.
• Assign work as needed to staff in the SPG groups.

Skills

Customer service

Interpersonal skills

Typing

Organizational skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

None

Job description

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Patient Access Representative Sr.

Hours: 40hrs

Shift: Day shift, 7:15am - 3:45pm

Location: Women and Children - New Bedford, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Under the supervision and direction of the Practice Coordinator/Manager or designee, review charges and coding. May act as back-up to Practice Coordinator/Manager or designee as needed. May Check-in and check-out patients at assigned practice(s). May perform various pre-registration functions including scheduling patient visits, tests and surgical procedures. May greet patients, answer and triage telephone calls. Perform various clerical and administrative functions as needed. May cover different offices as needed or directed. May mentor Patient Access Representatives SPG or Patient Access Assistants SPG. May assign work as needed.

Qualifications

• Equal to the completion of 4 years of high school is required.
• Good computer and typing skills are required.
• Excellent customer service and interpersonal skills are required.
• Good organizational skills and ability to work in a fast paced environment is required.
• Three years of office experience are required.
• One year medical office practice experience or post secondary course work is preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $18.36 - USD $29.27 /Hr.