Patient Access Representative

TEKsystems; Detroit (MI); On-site; Full time

Job summary

A leading company is seeking a Patient Access Representative for their Detroit office. The role involves checking in patients, collecting demographic data, and ensuring efficient departmental operations. Candidates must be flexible with shifts and possess strong customer service skills. Benefits include medical, dental, and PTO.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability

HSA

Transportation

EAP

PTO

Qualifications

• Minimum typing speed of 35 wpm.
• Understanding of third-party payor requirements preferred.

Responsibilities

• Check in patients for 20 clinics and register patient info.
• Explain and secure necessary legal forms.
• Coordinate post-discharge care.

Skills

Customer service

Data entry

Medical insurance

Patient access

Medical terminology

Health care

Call center

Patient registration

Patient scheduling

Insurance knowledge

Education

Medical terminology course

Job description

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Description

We have 1 opening for 2nd shift (3pm - 11:10pm, Monday - Friday, every other weekend, with holiday rotation). Shifts are scheduled a month in advance, with opportunities to pick up additional shifts in the ER for overtime. Must be available from 7:30 am to 5:00 pm and flexible with shifts.

Employees work at the main registration desk, checking in patients for 20 clinics, registering patient info, updating records, collecting demographic data, insurance cards, and copays in a busy environment.

Job Summary

Responsible for duties supporting departmental efficiency, including scheduling, registration, pre-admission, admission, reception, and discharge. Must obtain complete and accurate patient demographic information, employ compliant patient liability collection techniques, and explain and secure necessary legal forms.

Additional tasks include scanning protected health information, creating patient information packets, assisting with scheduling diagnostic procedures, educating patients on financial liabilities, verifying insurance benefits and coverage, obtaining authorizations, and coordinating post-discharge care.

Skills

• Customer service
• Data entry
• Medical insurance
• Patient access
• Medical terminology
• Health care
• Call center
• Patient registration
• Patient scheduling
• Insurance knowledge

Qualifications

• Minimum typing speed of 35 wpm
• Knowledge of PC/CRT/printer
• Medical terminology course required
• Understanding of third-party payor requirements and compliance standards preferred
• Ability to work in at least two Patient Access areas, including ED
• Excellent communication skills

Experience Level

Intermediate

Pay and Benefits

Pay rate: $19.00/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, EAP, and PTO. Eligibility depends on employment status.

Workplace

Onsite in Detroit, MI.

Application Deadline

May 27, 2025.

About TEKsystems

Leading provider of business and technology services, working with Fortune 500 companies globally. Committed to diversity and inclusion.