Patient Access Representative - FT - Admitting Reg 12p - 8:30p

Saint Joseph Mercy Health System; Pontiac (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative to manage patient registration and insurance verification. This role requires excellent customer service skills and the ability to coordinate hospital services effectively. Join a team committed to optimizing patient flow and satisfaction while adhering to ethical standards and hospital policies.

Qualifications

• Certification from the National Association of Healthcare Access Management preferred within one year.
• Ability to type 30 wpm and familiarity with computer systems required.

Responsibilities

• Interview patients/families for registration, entering demographic, clinical, and insurance information.
• Verify insurance eligibility via phone or internet.
• Schedule procedures and appointments across departments.

Skills

Customer Service

Communication

Insurance Verification

Education

High School Diploma or GED

Courses in Medical Terminology

Job description

Patient Access Representative - FT - Admitting Reg 12p - 8:30p

Join to apply for the Patient Access Representative - FT - Admitting Reg 12p - 8:30p role at Saint Joseph Mercy Health System.

Position Overview

This role involves performing the Patient Access process, including accurate registration, pre-registration, insurance verification, scheduling, and coordination of hospital services. The representative collaborates with multiple departments to optimize patient flow and satisfaction, demonstrating professionalism and customer service excellence.

Qualifications

• High school diploma or GED required; courses in medical terminology and word processing preferred.
• Certification from the National Association of Healthcare Access Management is preferred within one year.
• Ability to type 30 wpm, familiarity with computer systems, and passing a medical terminology test required.
• One year of experience in patient registration, insurance verification, or related healthcare setting preferred.

Responsibilities

1. Interview patients/families for registration, entering demographic, clinical, and insurance information.
2. Verify insurance eligibility via phone or internet.
3. Schedule procedures and appointments across departments, ensuring proper sequencing and authorization.
4. Coordinate services, manage conflicts, and troubleshoot scheduling issues.
5. Inform patients and providers about preparations and insurance requirements.
6. Maintain confidentiality, generate reports, and participate in quality improvement activities.
7. Support departmental clerical tasks and adhere to hospital policies and ethical standards.

Work Conditions

• Sitting up to 100% of the time, working weekends and holidays as needed, and possibly overtime.
• Normal office environment with the ability to work on different shifts as required.

Our Commitment

We value diversity, equity, and inclusion, striving to provide accessible and equitable care. Trinity Health is an Equal Opportunity Employer.