Patient Access Representative

McLaren Health Care; Pontiac (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health care provider in Pontiac is seeking a Patient Access Representative. This role involves ensuring a smooth registration process, greeting patients, and managing financial transactions. Ideal candidates will possess strong customer service skills and a high school diploma. Experience in healthcare is preferred, along with familiarity with EMR systems. This full-time position requires effective communication and problem-solving abilities to enhance patient experiences.

Qualifications

• 1-year experience in a customer service role or health care industry required.
• Working knowledge of EMR systems preferred.

Responsibilities

• Accurately performs registration and financial functions via EMR.
• Greet customers promptly and collect required information.
• Estimate and collect copays and other patient financial obligations.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Job description

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Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.
  
  

Qualifications:

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.
  
  

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred
  
  

Knowledge, Skills, and Abilities:

• Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
• Provides service excellence standards:
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
• Ensures customer interactions are done in a professional and courteous manner.
• Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Displays high ethical standards.
  
  

Additional Information

• Schedule: Full-time
• Requisition ID: 25003037
• Daily Work Times: 5:00am-3:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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