Patient Access Representative

Upward Health; Kansas City (KS); Remote; Full time

Job summary

A leading home-based medical group is seeking a Patient Access Representative to join their Centralized Operations Team. This remote role involves managing inbound and outbound calls, addressing patient needs, and ensuring high satisfaction. Ideal candidates will have call center experience and strong communication skills. Join a team dedicated to improving patient care and outcomes.

Qualifications

• Experience in customer support or call center roles.
• Experience with health insurance and medical terminology preferred.

Responsibilities

• Manage and triage large volumes of inbound calls.
• Schedule provider appointments and verify insurance.
• Perform administrative tasks as assigned.

Skills

Communication

Active Listening

Attention to Detail

Flexibility

Teamwork

Judgment

Education

High school diploma or GED

Tools

CRM

EMR

Job description

Join to apply for the Patient Access Representative role at Upward Health

This range is provided by Upward Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/yr - $17.00/yr

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, diagnosing, treating, and prescribing wherever our patients call home. We reduce barriers to care such as lengthy delays due to scheduling, seeing patients when they need us, for as much time as they need, bringing care directly to them. Beyond medical supports, we assist patients with challenges affecting their health, such as food insecurity, social isolation, housing needs, transportation, and more. It is no wonder 98% of patients report being fully satisfied with Upward Health!

We provide technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We are not your typical medical practice. At Upward Health, we see every day as an opportunity to make a difference in our patients’ lives. Join us and experience our outcomes, patient satisfaction ratings, and commitment firsthand.

Why Is This Role Critical?

The Patient Access Representative is a key member of the Centralized Operations Team, working within a multidisciplinary team of licensed and unlicensed staff to support Upward Health’s patients. This remote role manages a large volume of inbound and outbound calls, addressing patient needs, complaints, and inquiries while maintaining high customer/patient satisfaction.

The ideal candidate has call center and medical appointment scheduling experience in fast-paced provider settings. Responsibilities include appointment scheduling, call triaging, and outbound follow-ups with patients.

KEY RESPONSIBILITIES:

• Manage and triage large volumes of inbound calls, identifying patient needs, clarifying information, providing solutions, and documenting interactions.
• Follow communication scripts for different topics and patient needs.
• Schedule provider appointments, verify insurance and authorizations.
• Make outbound calls for appointment cancellations or rescheduling.
• Support processes to ensure all patients have scheduled follow-up visits.
• Perform administrative tasks as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong phone and verbal communication skills, including active listening.
• Familiarity with CRM and EMR systems, comfortable with data entry.
• Attention to detail to ensure accuracy.
• Flexibility to adapt and take on additional responsibilities.
• Ability to work independently and as part of a team in a virtual environment.
• Excellent oral and written communication skills.
• Good judgment in applying professional services.

MINIMUM REQUIREMENTS:

• High school diploma or GED.
• Experience in customer support or call center roles.
• Experience with health insurance and medical terminology preferred.
• Ability to maintain professional boundaries.
• Cultural competency to work with diverse groups.
• Technologically savvy.
• Multilingual skills preferred.

Upward Health is an equal opportunity employer committed to diversity and inclusion. This job description outlines general duties and is not exhaustive.