Patient Access Representative

McLaren Health Care; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Detroit is seeking a Patient Access Representative to ensure a smooth registration process. The role involves greeting patients, collecting necessary information, and maintaining compliance with guidelines. Ideal candidates will have customer service experience and a high school diploma, with preferred knowledge of EMR systems. Join a dedicated team committed to patient care and service excellence.

Qualifications

• 1-year experience in a customer service role or health care industry.
• Working knowledge of electronic registration tools preferred.

Responsibilities

• Accurately performs registration and financial functions via EMR.
• Greet customers with a warm and friendly reception.
• Estimate and collect copays and patient financial obligations.

Skills

Customer Service

Professionalism

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Job description

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Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.
  
  

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.
  
  

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred
  
  

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 25002815
• Daily Work Times: 7a-6p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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