Supervisor Patient Access Referrals

CHI; Papillion (NE); On-site; USD 66,275,000 - 98,512,000; Full time

Job summary

CHI Health Midlands is seeking a Patient Access Representative Sr. to support registration and admitting workflows across high-acuity areas.

You will handle moderately complex encounter scenarios, including insurance verification and benefits review, acting as a resource for the team and helping sustain smooth patient access operations. Daily duties include communicating financial responsibility to patients, collecting payments at service time, and navigating multiple access points to maintain

Qualifications

• 1–3 years of experience in patient access or healthcare registration.
• Experience with insurance verification and benefits review.
• High school diploma or GED required.

Responsibilities

• Perform patient registration and admitting workflows with accuracy and compliance.
• Communicate financial responsibility to patients and collect payments at the time of service.
• Coordinate across departments to support smooth access operations during peak volumes.
• Provide guidance to the team on access-related challenges and manage documentation.

Skills

Patient access

Insurance verification

Benefits review

Registration workflows

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As our Patient Access Representative Sr., you will serve as a vital contributor to our hospital revenue cycle, ensuring seamless patient registration and admitting workflows. You will be responsible for handling moderately complex encounter scenarios, including insurance verification, benefits review, and navigating non-standard payer requirements. By acting as an informal resource for team members and collaborating across departments, you will help optimize patient access operations and support the delivery of high-quality, mission-driven care at Midlands Hospital.

Every day you will perform essential registration functions across high-acuity areas such as the Emergency Department and main admitting units, ensuring accuracy and regulatory compliance. Your daily routine will involve communicating detailed financial responsibility to patients, collecting payments at the time of service, and flexing across various access points to maintain operational continuity during peak volumes. You will also utilize multiple digital tools to manage documentation, resolve discrepancies, and provide front-line guidance to help your team navigate complex access-related challenges effectively.

To be successful in this role, you will possess 1–3 years of experience in patient access, healthcare registration, or a related administrative field, specifically with demonstrated expertise in insurance verification and benefits review. We are looking for an analytical professional who can follow instructions, coordinate tasks independently, and maintain a high standard of professionalism and privacy compliance. A high school diploma or GED is required, and you should be comfortable working in a sedentary environment with the ability to manage workloads efficiently to meet our organizational business goals.

Job Requirements

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role, upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows required.

Where You'll Work

At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.

Pay Range

$23.11 - $34.38 /hour