Patient Access Representative

CHI; Omaha (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

CHI Health Lakeside in Omaha seeks a Patient Access Representative to be the first point of contact for patients, ensuring a smooth and respectful healthcare experience.

You will handle patient registration, verify insurance eligibility, document demographics, communicate financial responsibilities, and collect payments at service. Collaborate with care teams, resolve registration issues, and uphold privacy and confidentiality standards in a fast-paced hospital setting.

Qualifications

• High School Diploma or GED required at hire; 1 year healthcare patient access experience preferred.
• Knowledge of health insurance payers and real-time eligibility verifications is essential.
• Strong administrative and computer skills, especially in Microsoft Office and data entry.

Responsibilities

• Serve as the first point of contact for patients and assist with registration and scheduling.
• Verify insurance eligibility and document demographic and insurance data accurately.
• Communicate financial responsibilities to patients and collect payments at time of service.
• Collaborate with care teams to resolve registration discrepancies and support clinic workflows.

Skills

Microsoft Office

Data entry

Insurance eligibility

Education

High School Diploma or GED

Tools

Real-time eligibility systems

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential electronic health records. By facilitating smooth access-related workflows, you will contribute directly to our mission of providing high-quality, patient-centered care while ensuring compliance with privacy standards and organizational policies.

Every day you will utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision. You will be responsible for gathering and updating patient demographic and insurance data, communicating financial responsibilities to families, and collecting payments at the time of service. Your daily routine will involve collaborating with the broader healthcare team, resolving routine registration discrepancies, and escalating complex issues to ensure that clinic and provider workflows remain efficient, productive, and focused on patient needs.

To be successful in this role, you will possess a high school diploma or GED and at least one year of relevant experience in a healthcare patient access setting. You should have a solid working knowledge of insurance payers, real-time eligibility verification, and standard medical documentation procedures. Strong administrative and computer skills—specifically in Microsoft Office and data entry—are essential, along with a professional demeanor, excellent communication abilities, and a commitment to maintaining the highest ethical and confidentiality standards in a fast-paced medical environment.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Health Lakeside is West Omaha's only full-service hospital. We believe that patient-focused care heals the body, mind, and spirit of every person. Our campus is designed for patients and sets the tone for a comfortable, less stressful hospital stay. As one of the most technologically advanced hospitals in the world, we provide a full range of services including: maternity, cancer and surgery care as well as diagnostics and emergency services.

Pay Range

$17.24 - $24.35 /hour