Patient Access Representative

Solero Columbus; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement up to $15,000

401(k) retirement plan with companycon

Life insurance

Disability coverage

Paid time off and holidays

Dental and vision coverage

Job summary

Solero Behavioral Transitions is seeking a Patient Access Representative to be the first point of contact for individuals seeking behavioral health services. You will support admissions coordination, registration, and scheduling for psychiatric services, ensuring accurate information collection and a compassionate experience for patients and families.

In this full-time role, you will verify insurance eligibility, communicate coverage details clearly, and collaborate with clinical and revenue

Qualifications

• Prior experience in patient access, admissions, registration, or revenue cycle in a healthcare setting preferred.
• Experience in behavioral health or psychiatric services strongly preferred.
• Strong communication, customer service, and interpersonal skills with the ability to engage patients in distress.
• Detail-oriented with the ability to manage sensitive information accurately and confidentially.
• Working knowledge of insurance verification, authorizations, and financial counseling processes.

Responsibilities

• Manage front-end patient access functions, including intake, admissions coordination, registration, and scheduling for psychiatric services
• Serve as a compassionate and professional first contact for patients, families, referral sources, and community partners
• Verify insurance eligibility, benefits, authorizations, and financial responsibility in accordance with payer and hospital guidelines
• Coordinate financial clearance and communicate coverage details clearly and sensitively to patients and families
• Collect and accurately enter demographic, insurance, and clinical information into the hospital’s electronic systems
• Collaborate with clinical teams, utilization management, and revenue cycle departments to ensure smooth admissions and transitions of care
• Maintain compliance with HIPAA, 42 CFR Part 2, and hospital privacy policies related to behavioral health information
• Support patient flow by addressing access barriers and escalating concerns appropriately

Skills

Patient access experience

Behavioral health exp

Communication skills

Attention to detail

Insurance verification

Job description

Location: 10270 Blacklick-Eastern Road. NW, Pickerington, OH 43147

Schedule: Day Shift

About Solero Behavioral Transitions

Solero Behavioral Transitions offers a safe, structured environment for adults managing substance use and mental health challenges. As a dual diagnosis outpatient program, we provide integrated treatment for individuals with primary substance use or mental health disorders.

Position Overview

The Patient Access Representative serves as the first point of contact for individuals seeking behavioral health services. This role plays a critical part in the admissions and revenue cycle process by ensuring timely access to care, accurate information collection, insurance verification, and a compassionate experience for patients and families during vulnerable moments.

Key Responsibilities

• Manage front-end patient access functions, including intake, admissions coordination, registration, and scheduling for psychiatric services
• Serve as a compassionate and professional first contact for patients, families, referral sources, and community partners
• Verify insurance eligibility, benefits, authorizations, and financial responsibility in accordance with payer and hospital guidelines
• Coordinate financial clearance and communicate coverage details clearly and sensitively to patients and families
• Collect and accurately enter demographic, insurance, and clinical information into the hospital’s electronic systems
• Collaborate with clinical teams, utilization management, and revenue cycle departments to ensure smooth admissions and transitions of care
• Maintain compliance with HIPAA, 42 CFR Part 2, and hospital privacy policies related to behavioral health information
• Support patient flow by addressing access barriers and escalating concerns appropriately

Qualifications & Experience

• Prior experience in patient access, admissions, registration, or revenue cycle in a healthcare setting preferred
• Experience in behavioral health or psychiatric services strongly preferred
• Strong communication, customer service, and interpersonal skills with the ability to engage patients in distress
• Detail-oriented with the ability to manage sensitive information accurately and confidentially
• Working knowledge of insurance verification, authorizations, and financial counseling processes

Why You’ll Love Working Here (Full-Time Benefits)

• Multiple medical plan options, including Vista Wellness (physician and pharmacy coverage)
• Dental and vision coverage
• Generous paid time off (PTO) and paid holidays
• 401(k) retirement plan with company contribution
• Life insurance and short- and long-term disability coverage
• Tuition reimbursement up to $15,000
• Student loan forgiveness and education assistance programs