Patient Access Representative

Shriners Children's; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Representative to be the first point of contact for patients and families, ensuring timely scheduling of services.

You will support scheduling processes, communicate effectively with patients, families, and physicians, and relay issues to management to prevent delays. This role emphasizes compassionate service and efficient data capture.

Qualifications

• High School Diploma or GED is required.
• 3 years of experience in patient access, scheduling, registration, or customer service in healthcare.

Responsibilities

• Serves as the front door for scheduling and information for patients.
• Uses critical thinking to facilitate scheduling processes.
• Accommodates special requests from internal/external customers per guidelines.
• Triages calls to System Contact Center per management scripts.
• Follows established protocols on scheduling platforms and uses multiple software applications.
• Collects and enters patient demographics, insurance, guarantor, and clinical information for financial clearance.

Skills

Patient scheduling

Customer service

Healthcare terminology

Education

High School Diploma or equivalent (GED)

Tools

Epic/Cerner EHR

Microsoft 365

Contact Center software

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please learn more about our locations.

Job Description

The Patient Access Representative is responsible for assuring that patients in need of scheduling are scheduled to receive services in a timely manner. This role will act as the first point of contact for patients and families and are essential in facilitating access to care while remaining aligned with Shriners Children’s mission and goals. Additional responsibilities include providing excellent customer service when communicating with patients, families, and physicians and relaying any issues to management that may result in potential service delays. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement.

Key Responsibilities:

• Serves as the front door of Shriners Children’s interacting with new and established patients providing them with information needed to schedule the requested services.
• Demonstrates ability to use critical thinking skills and healthcare knowledge to facilitate the scheduling processes.
• Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
• Triages calls for the System Contact Center to the appropriate areas while working under the guidelines and scripts as set forth by management.
• Follows established protocols directly as indicated by management on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
• Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review).

Required Qualifications:

• High School Diploma or equivalent (GED)
• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment

Preferred Qualifications:

• Associates degree or higher in a relevant field of study
• Experience Utilizing an Electronic Health Record (e.g., Epic, Cerner, etc.)
• Proficient user of Microsoft 365 products (e.g., Word, PowerPoint, etc.)
• Experience with Contact Center software (e.g., Cisco, Invoca, Calabrio, etc.)
  Compensation is determined based on years of relevant experience and departmental equity.