Patient Access Representative

Sentara Healthcare Inc; Charlottesville (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking Patient Access Representatives to enhance patient registration processes. This role is crucial for ensuring accurate patient identity verification, managing insurance information, and facilitating smooth interactions between patients and healthcare services. The ideal candidate will possess strong customer service skills and a keen attention to detail, ensuring that all regulatory standards are met. This position offers extensive training for entry-level candidates, making it an excellent opportunity for those looking to start a rewarding career in healthcare. Join a team that values compassion and excellence in patient care!

Qualifications

• 2+ years of customer service or data entry experience required.
• Proficiency in computer keyboarding skills is essential.

Responsibilities

• Responsible for patient registration and verifying patient identity.
• Collecting co-payments and ensuring compliance with privacy standards.

Skills

Customer Service

Data Entry

Interpersonal Skills

Computer Keyboarding Skills

Knowledge of Medical Terminology

Education

High School Diploma or Equivalent

Associate's or Bachelor's Degree

Job description

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is hiring Patient Access Representatives.

Overview

The Patient Access Rep is responsible for all aspects of the patient registration process, including:

1. Verifying the patient identity and selecting the correct patient record.
2. Reviewing schedules and physician orders to register the patient for the appropriate service.
3. Scanning important documents such as insurance cards, IDs, Living Wills, and POAs.
4. Verifying and entering the patient's demographic and insurance information in the electronic health record.
5. Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards.
6. Explaining and collecting co-payments, deposits, and outstanding balances, and performing transactions securely.
7. Greeting patients and families, answering questions, and ensuring the patients arrive to the appropriate service area at the right time.
8. Performing scheduling, pre-admission and discharge duties, and providing supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.

Certification/Licensure

• No specific certification or licensure requirements.

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding, and medical terminology (Preferred)
• Interpersonal skills.
• Proper grammar, spelling, and punctuation.

Extensive training provided for entry-level candidates and opportunities for advancement.