Patient Access Representative

Sentara; Harrisonburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking Patient Access Representatives to manage patient registration and ensure a smooth experience for patients and families. This full-time role involves verifying patient information, handling insurance details, and collecting payments while providing excellent customer service. Ideal candidates will have a high school diploma and experience in customer service or data entry. Extensive training is provided for entry-level candidates, and opportunities for advancement are available. Join a supportive team dedicated to delivering quality healthcare services.

Qualifications

• High School Diploma or Equivalent required.
• Customer Service or Data Entry experience of 2 years required.

Responsibilities

• Responsible for patient registration and verifying patient identity.
• Explain and collect co-payments and perform transactions securely.

Skills

Customer Service

Data Entry

Computer Keyboarding Skills

Interpersonal Skills

Knowledge of ICD-9/CPT Coding

Medical Terminology

Education

High School Diploma or Equivalent

Associate's or Bachelor's Degree

Job description

Sentara Rockingham Memorial Hospital is hiring Patient Access Representatives.

Full Time schedules available across all shifts - Day, Evening and Night.

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification