Patient Access Representative I

Sentara; Harrisonburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative to join their team. This full-time role involves managing the patient registration process, ensuring accurate data entry, and providing exceptional customer service. You'll play a vital role in supporting patients as they navigate their healthcare experience, from verifying insurance to collecting payments. With extensive training provided, this position offers a fantastic opportunity for growth within a supportive and inclusive environment. Join a team that values your contribution and helps improve health every day.

Benefits

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance - $5,250/year

Paid Time Off and Sick Leave

Emergency Backup Care

Life Insurance

Pet Insurance

Annual discretionary bonus opportunity

Qualifications

• 2+ years of customer service or data entry experience required.
• Proficiency in computer keyboarding skills is essential.

Responsibilities

• Responsible for patient registration and verifying demographic information.
• Explain and collect co-payments and ensure patients arrive on time.

Skills

Customer Service

Data Entry

Interpersonal Skills

Computer Keyboarding Skills

Knowledge of ICD-9/CPT Coding

Medical Terminology

Education

High School Diploma or Equivalent

Associate's or Bachelor's Degree

Job description

City/State

Harrisonburg, VA

Work Shift

First (Days)

Overview:

Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative for a full-time day schedule.

The Patient Access Representative is responsible for all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, IDs, Living Wills, and POAs, and verifying and entering the patient's demographic and insurance information into the electronic health record. They will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will also explain and collect co-payments, deposits, and outstanding balances, perform transactions securely, greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time. Additional duties may include scheduling, pre-admission, discharge duties, and providing updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service or Data Entry - 2 years (Required)
• Proficiency in computer keyboarding skills (Required)
• Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling, and punctuation

Extensive training is provided for entry-level candidates, with opportunities for advancement.

Additional Information

Talroo - Allied Health, admitting, registration, insurance verification

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria

Sentara Health is an equal opportunity employer and values diversity and inclusiveness within its nearly 30,000-member workforce. Diversity, inclusion, and belonging are core principles to reflect the communities served.

This is a tobacco-free environment supporting our mission: "to improve health every day."

Remote Work Eligibility

For remote positions, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.