Patient Access Representative

Cleveland Clinic; Beachwood (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

Cleveland Clinic seeks a Patient Access Representative to join its team at South Pointe Hospital. This entry-level part-time role will focus on patient registration, managing demographics, and providing guidance in a healthcare setting. Ideal candidates should possess a high school diploma or equivalent and demonstrate strong customer service skills.

Qualifications

• High school diploma or GED and two years' experience in customer-facing role OR an associate’s degree and one year of experience OR a bachelor’s degree.
• Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical, and financial.
• Crosstrain to staff all areas of patient access.
• Provide registration and cash collection access in Epic.

Skills

Customer Service

Communication

Basic PC Software Knowledge

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Job description

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Join Cleveland Clinic’s South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in community programs, events, and volunteer activities. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

A caregiver in this position works 2:00pm – 11:00pm.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.
  
  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree.
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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