Patient Access Representative

Cleveland Clinic; Cleveland (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a leading healthcare organization as a Patient Access Representative at Cleveland Clinic. In this role, you will deliver exceptional support to patients, managing registrations, information, and payments. This position offers a stepping stone into various customer service roles within the organization, providing growth and development opportunities in a supportive environment.

Qualifications

• Two years of experience in a customer-facing role OR one year with an Associate's Degree.
• Completion of medical terminology course within one year.
• Ability to use multiple data systems.

Responsibilities

• Perform patient registration and gather insurance information.
• Crosstrain to support different patient access areas.
• Provide training resources for new caregivers.

Skills

Knowledge of medical terminology

Basic PC software application

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

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Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works days from 7:00AM—3:30PM, with required weekend availability.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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