Patient Access Representative

RWJBarnabas Health; Long Branch, City of Troy (NJ, NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Access Representative, where you will play a crucial role in delivering exceptional customer service and ensuring a smooth registration process for patients. This position involves greeting patients warmly, collecting necessary information, and maintaining a safe and respectful environment. With a commitment to high-quality, patient-centered care, this innovative firm offers a supportive work atmosphere and a comprehensive benefits package, making it an ideal choice for those looking to advance their careers in healthcare.

Benefits

PTO

Medical coverage

Dental insurance

Vision insurance

Retirement plans

Disability insurance

Life insurance

Tuition reimbursement

Wellness programs

Discounts with partners

Qualifications

• High School Diploma required; customer service and patient access experience preferred.
• Knowledge of billing regulations and state programs beneficial.

Responsibilities

• Provide excellent customer service and ensure timely patient throughput.
• Collect and document demographic and insurance information accurately.

Skills

Customer service experience

Patient Access experience

Medical terminology

Computer skills

Knowledge of registration processes

Ability to collect co-payments

Education

High School Diploma

Job description

Patient Access Representative
Req #: 0000182462

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Day

Facility: Monmouth Medical Center

Department: Patient Access Management

Location:

Monmouth Medical Center,
300 Second Avenue, Long Branch, NJ 07740

Job Overview:

The Patient Access Representative plays a key role in providing excellent customer service, ensuring timely throughput, and capturing all necessary data. Responsibilities include greeting patients warmly, treating all customers with respect, providing a safe environment during registration, reviewing and obtaining signatures on forms, accurately collecting and documenting demographic and insurance information, and utilizing available technology for registration. The role also involves creating a positive environment for patient and colleague satisfaction and reporting safety issues such as hazardous environments and medical errors.

Qualifications:

Required:

High School Diploma

Preferred:

• Customer service experience
• Patient Access experience
• Knowledge of registration processes, billing regulations, and state programs like Charity Care
• Medical terminology and computer skills
• Ability to collect co-payments, issue receipts, and reconcile daily cash within the department

Scheduling Requirements:

• Full Time Day shift with rotating weekends and holidays

Application Process:

The first-round interview is a digital, on-demand interview via HireVue. We recommend completing it promptly after receiving the invitation, as applications may close early due to high volume. Please check your spam/junk folders for communication.

Benefits and Perks:

Our comprehensive benefits package includes PTO, medical and prescription coverage, dental and vision insurance, retirement plans, disability insurance, life insurance, tuition reimbursement, flexible spending accounts, wellness programs, voluntary benefits, and discounts with partners.

Why Choose RWJBarnabas Health?

We are committed to providing high-quality, patient-centered care, advancing innovative strategies in healthcare, and creating a supportive work environment. Our mission is to improve community health and offer educational and career opportunities throughout New Jersey.

We are an Equal Opportunity Employer.