Patient Access Representative

RWJBarnabas Health; Rahway (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

RWJBarnabas Health is seeking a Patient Access Representative to ensure a welcoming and efficient registration process. This full-time role, located in Rahway, NJ, involves greeting patients and carefully documenting their information while providing exceptional customer service. Ideal candidates should possess a high school diploma and prefer experience in patient access or customer service.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through partners like NJ Devils and Verizon

Qualifications

• High School Diploma required.
• Customer service experience preferred.
• Knowledge in registration and billing regulations is a plus.

Responsibilities

• Greet patients and providers in a friendly manner.
• Accurately document patient information.
• Ensure compliance with organizational policies.

Skills

Customer Service

Attention to Detail

Education

High School Diploma

Job description

Join to apply for the Patient Access Representative role at RWJBarnabas Health

2 months ago Be among the first 25 applicants

Join to apply for the Patient Access Representative role at RWJBarnabas Health

Req #: 0000155073

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Day

Facility: RWJ Rahway

Department: Patient Access Services

Salary: $19.74 - $24.97 per hour

Location:

RWJUH Rahway Hospital, 865 Stone Street, Rahway, NJ 07065

Job Title: Patient Access Representative

Location: RWJ Rahway

Department: Patient Access Services

Req#: 0000155073

Status: Full-Time

Shift: Day

Salary Range: $19.74 - $24.97 Hourly

Pay Transparency

The above reflects the anticipated hourly range for this position if hired to work.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughout and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The PatientAccess Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration. Participates increating a positive environment for patient and colleague satisfaction

Qualifications

Required:

• High School Diploma required
• Moving down in order of pertinence
  
  

Preferred

• Customer Service experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations and state programs such as Charity Care
  
  

Scheduling Requirements

• Shift: Evenings, 6:30pm-3:00am
• Sunday through Thursday
• Full-Time, 40 hours per week
  
  

Essential Functions

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Obtains and accurately documents all demographic information
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Complies with organizational policies on Advance Directives and Patient Rights
• Maintains department productivity by asking for additional duties when patient flow permits
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues toleadership when necessary
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training ofregistration staff outside of the patient access department
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Completes Medicare Questionnaire on all patients that are eligible
• Demonstrates a high level of efficiency, accuracy and productivity
  
  

Note

The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about the RWJBarnabas Health hiring process and digital, on-demand interviews. While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don t want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
  
  

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at RWJBarnabas Health by 2x

Get notified about new Patient Access Representative jobs in Rahway, NJ.

PATIENT INTAKE REPRESENTATIVE - FULL TIME - DAY

PATIENT INTAKE REPRESENTATIVE - PART TIME - DAY

Patient Intake Representative - Full Time - Day

PATIENT ACCESS SPECIALIST - PART TIME - DAY

Patient Intake Rep - Wound Care Center - F/T with Benefits Day

Patient Intake Representative - Full Time - Day

Patient Access Specialist - Part Time - Day

New York, NY $60,000.00-$65,000.00 1 hour ago

Patient Service Representative - Call Center- Hicksville, Long Island, New York, HYBRID, Full Time, Days, Offsite

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.