Patient Access Representative

Cleveland Clinic; Cleveland (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

Cleveland Clinic seeks a part-time Patient Access Representative for the Emergency department. This role involves providing comprehensive support to patients, ensuring an exceptional experience while performing registration and administrative tasks. With a focus on 'Patients First', the position emphasizes both personal and professional development in a leading healthcare facility.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• Experience in patient registration or customer service required.
• Knowledge of medical terminology preferred.
• Ability to interact with patients and ensure stellar experiences.

Responsibilities

• Provide a proactive and 'Patients First' experience.
• Perform patient registration, insurance verification, and scheduling.
• Investigate and resolve patient issues using the established HEART model.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Job description

Join to apply for the Patient Access Representative role at Cleveland Clinic

1 day ago Be among the first 25 applicants

Join to apply for the Patient Access Representative role at Cleveland Clinic

Get AI-powered advice on this job and more exclusive features.

Join Cleveland Clinic’s Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Within the Radiology customer service team, development areas range from personal and professional development courses to one-on-one development with the Imaging leadership team.

This is for part time positions in the Emergency department for various shifts.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
  
  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree.
  
  

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology.
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Cleveland Clinic by 2x

Sign in to set job alerts for “Patient Access Representative” roles.

Patient Registration, COE (Center of Excellence)

Patient Registration, COE Center of Excellent

Greater Cleveland $17.26-$20.71 4 months ago

Patient Access Liaison I - Sameday Surgery Center

Greater Cleveland $17.26-$20.71 3 days ago

Patient Access Liaison II - Emergency/Labor and Delivery

Greater Cleveland $18.13-$21.75 1 week ago

Mayfield Heights, OH $15.00-$17.00 1 week ago

Referral & Appointment Coordinator - Advanced Lap / Bariatric Office

Patient Access Liaison II - Emergency/Labor and Delivery

Coordinator, Visitor Access - Protective Services

Greater Cleveland $17.26-$20.71 1 week ago

Cleveland, OH $43,000.00-$50,000.00 18 hours ago

Patient Access Liaison II - Emergency/Labor and Delivery

Greater Cleveland $18.13-$21.75 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.