Patient Access Representative

mclarenhlth; Bay City (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

McLaren Health is seeking a Patient Access Registrar to ensure accurate and timely registration/admission via the EMR system. You will interview patients, capture demographic and financial data, greet customers warmly, and maintain professional communication throughout the intake process.

Responsibilities include collecting payments, guiding patients to appropriate settings, and using electronic tools to support enrollment while upholding privacy and compliance standards.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service or healthcare experience.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet customers promptly with a warm and friendly reception.
• Collect and document demographic and financial information.
• Explain directions to patients and manage delays professionally.
• Assist with copay/deductible collection and ensure compliance with policies.
• May use electronic registration tools (e.g., tablets) as available.

Skills

Customer service

Interviewing techniques

Professionalism

Demographic data collection

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR system

Windows

Excel

Word

Outlook

Job description

Position Summary:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. Estimates and collects copays, deductibles, and other patient financial obligations
7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
   Applies recurring visit processing according to protocol.
8. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. Performs duties otherwise assigned by Management.

Qualifications:

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred