Patient Registration Representative

KidMedVA; Virginia, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

KidMedVA is seeking a Patient Registration Representative to register patients in a fast-paced environment while ensuring accuracy and efficiency. You will collect demographic and insurance information, greet patients, and confirm eligibility as you support the clinical team.

The role requires strong communication, knowledge of EMR systems, and adherence to HIPAA guidelines, with duties including handling payments and coordinating with staff to ensure smooth patient flow.

Qualifications

• High School Diploma or GED required.
• One year experience in patient registration preferred.
• One year experience with health insurance preferred.

Responsibilities

• Register patients accurately with demographics and insurance information.
• Serve as primary contact between patients and medical personnel.
• Greet patients upon arrival with a friendly demeanor and helpful attitude.
• Confirm insurance eligibility.
• Collect co-pays and balances due at registration.
• Reconcile payments at the end of each shift.
• Address accounts past due at registration.
• Answer incoming calls and forward to appropriate parties.
• Interpret billing statements.
• Participate in trainings and staff meetings.
• Fax/email confirmed lab results to appropriate parties.
• Set up installment payment plans.
• Maintain a clean work environment.

Skills

Computer literacy

EMR systems

Phone communication

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Tools

EMR systems

Job description

Job Summary

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, and Abilities

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience

• High School Diploma or GED required
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)