Patient Access Representative

Trinity Health; Ann Arbor (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

DailyPay

Benefits effective Day One

Full benefits package IncludingMedical

Retirement savings plan with employer

Colleague Referral Program

Unlimited career growth opportunities

Tuition Reimbursement

Job summary

Trinity Health Ann Arbor is seeking a Patient Access Representative for the Emergency Department. The role involves outpatient & inpatient registration, insurance verification, and collecting patient financial liability while ensuring compliance with Medicare and payer requirements.

Minimum qualifications include a high school diploma or GED and CHAA/CRCR certifications within one year; preferred is 2+ years of hospital registration or insurance verification experience and knowledge of medical

Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Minimum of two years hospital registration or insurance verification experience upon hire.
• Knowledge of medical terminology, diagnostic coding and procedural coding required.
• Ability to explain insurance benefits.

Responsibilities

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, and leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Skills

Customer service

Insurance verification

Medical terminology

Medical coding

Explain insurance benefits

Education

High School diploma or GED

Tools

HFMA CRCR

NAHAM CHAA

Job description

Employment Type: Full time Shift: Evening Shift Description: Visible Job Title: Patient Access Representative

Department: Emergency Department

Location: Trinity Health Ann Arbor

Shift available: Evening

Status: Full-time (36 – 40 hours)

Minimum rate of pay: $16.92

Total Rewards and Benefits

• Competitive compensation, DAILYPAY

• Benefits effective Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Colleague Referral Program to earn cash

• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

• Tuition Reimbursement

Position Purpose

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Minimum Qualifications

• High School diploma or GED required.

• HFMA CRCR or NAHAM CHAArequiredwithin one (1) year of hire.

Preferred Experience

• Minimum of two (2) years hospital registration or insurance verification experience upon hire.

• Knowledge of medical terminology, diagnostic coding & procedural coding required.

• Ability to explain insurance benefits.

Essential Functions

• Researches, collects & analyzes information.

• Identifies opportunities, develops solutions, & leads through resolution.

• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

• Responsible for distribution of analytical reports.

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.

• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.