Patient Access Coordinator

IHA; Pontiac (MI); On-site; USD 26,794 - 35,845; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Life Insurance

Disability (Short/Long-term)

Retirement plan with employer match

Tuition Reimbursement

Referral program

Job summary

Trinity Health in Michigan is hiring for a leadership role in Emergency Registration. The position oversees patient access workflows, ensuring efficient registration and financial clearance while coordinating staffing and onboarding.

It involves directing the patient flow and collaborating with leadership to meet service and quality goals. The role requires a minimum of three years in patient access or registration, a high school diploma or GED, and the ability to attain HFMA CRCR or NAHAM CHAA

Qualifications

• High school diploma or GED required.
• Minimum of three years' experience in patient access, pre-service or registration.
• Ability to obtain HFMA CRCR and/or NAHAM CHAA within one year of hire.

Responsibilities

• Provide leadership and support to the patient access team.
• Oversee workflow and staffing for registration, scheduling, and financial clearance.
• Coordinate patient flow to ensure efficient service and throughput.
• Lead onsite orientation and participate in ongoing staff education.

Skills

Leadership

Customer service

Communication

Team coordination

Education

High school diploma / GED

Job description

Employment Type

Full time

Shift

12 Hour Evening Shift

Description

FT 11am-11:30pm

every other weekend

Holiday Rotation

Department:

Emergency Registration

Location:

Trinity Health Ann Arbor

Shift available:

Evening Shift 11am-11:30pm

Status:

Full Time 36 hours per week

Range for rate of pay: $19.45-$26.02

Note:

This is a fully on-site role

Total Rewards And Benefits

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Provides leadership and support to the patient access team. Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Minimum Qualifications

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice To Have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Essential Functions

• Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.
• Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput.
• Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.
• Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.