Patient Access Coordinator

Trinityhealth; Pontiac (MI); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

DailyPay

Benefits Day One

Medical Insurance

Dental Coverage

Vision Coverage

PTO

Life Insurance

Disability (Short/Long-term)

Retirement Match

Referral Program

Career Growth

Tuition Reimbursement

Job summary

Trinity Health is seeking a Full-time Patient Access supervisor in Michigan to support the patient access team and oversee registration, pre-service and financial clearance processes. The role emphasizes efficient operations and quality service in a fully on-site environment.

Candidates should have 3+ years in patient access, leadership exposure, and the ability to obtain HFMA CRCR or NAHAM CHAA within one year. Competitive benefits start Day One and a robust retirement plan are included.

Qualifications

• High school diploma or GED is required.
• Minimum of 3 years experience in patient access, pre-service or registration.
• Ability to obtain HFMA CRCR or NAHAM CHAA within 1 year of hire.
• Previous leadership experience strongly preferred.
• Knowledge of Medicare/Medicaid/VA or charity care programs a plus.

Responsibilities

• Lead and oversee operations for the patient access team.
• Coordinate workflow across registration, scheduling, and financial clearance.
• Direct the onboarding and ongoing training of colleagues.
• Partner with leadership to meet performance goals and improve processes.

Skills

Patient access experience

Leadership experience

Education

High school diploma or GED

HFMA CRCR certification or NAHAM CHAA within 1 year

Job description

Employment Type

Full time Shift: 12 Hour Evening Shift

Description: FT 11am-11:30pm every other weekend Holiday Rotation Department: Emergency Registration

Location: Trinity Health Ann Arbor

Shift available: Evening Shift 11am-11:30pm

Status: Full Time 36 hours per week

Range for rate of pay: $19.45-$26.02

Note: This is a fully on-site role

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Provides leadership and support to the patient access team.

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Minimum Qualifications

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Essential Functions

• Works cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.
• Coordinates & prioritizes patient flow to ensures smooth distribution of workload to the Patient Registration Representatives to expedite customer service, patient safety & patient throughput.
• Assists in the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.
• Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to management regarding performance evaluations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.