Representative, Patient Access

Trinity Health MI; Pontiac (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits from Day One

Medical, Dental, Vision

PTO

Retirement plan with employer match

Tuition Reimbursement

Colleague Referral Program

Job summary

Trinity Health Oakland is seeking a Patient Access Rep II for the Emergency Department to support registration, insurance verification, and patient financial clearance. This full-time night-shift role involves approximately 6pm–6:30am across three 12-hour shifts at the on-site facility.

There is also a part-time day shift opening and a contingent role for coverage on all shifts. The position requires strong customer service, accuracy, and knowledge of medical terminology.

Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAA within one year of hire.

Responsibilities

• Register patients for outpatient and inpatient services.
• Verify insurance information and payer requirements.
• Collect patient payments and explain financial obligations.

Education

High School diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Description

We have multiple openings currently, with our full time opening being on Night Shift. (36 hours, 3 12 hour shifts. Approximatley 6pm-6:30am).

Employment Type

Full time

Shift

Night Shift

Description

We have multiple openings currently, with our full time opening being on Night Shift. (36 hours, 3 12 hour shifts. Approximatley 6pm-6:30am).We also have a part-time day shift position available as of 9/22, and an open contingent role for coverage on all shifts.

Department

Emergency Department

Location

Trinity Health Oakland

Note

This is a fully on-site role
This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices.

Note

Note: “patients” refers to patients, clients, residents, participants, customers, members

Minimum Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAArequiredwithin one (1) year of hire.

Essential Functions

• Research, collect, and analyze information.
• Identify opportunities, develop solutions, and lead through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define and demonstrate progress, ROI, and impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Work Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

• Exposure to interruptions, shifting priorities & stressful situations. Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
• Sit with the ability to vary / adjust physical position or activity. Continuous
• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

  Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Occasional

  • Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
  • Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

  Additional Functions Of a Patient Access Rep II

  • Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk

  Required Qualifications of a Patient Access Rep II

  • Minimum of two (2) years of hospital registration or insurance verification experience.
  • Knowledge of medical terminology, diagnostic coding, and procedural coding is required.
  • Ability to explain insurance benefits.

  Our Commitment

  Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.