Patient Access Coordinator

Trinity Health; Pontiac (MI); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

DailyPay

Benefits Day One

Full benefits package

Retirement plan with employer match

Referral program

Career growth opportunities

Tuition reimbursement

Job summary

Trinity Health is seeking a Full-time Emergency Registration leader for the on-site role at Trinity Health Ann Arbor. The position involves supervising patient access and coordinating the evening shift, with weekend rotation and holiday coverage.

The team focuses on accurate registration, financial clearance, and smooth patient flow. The candidate will have a high school diploma or GED, 3+ years in patient access, and should obtain HFMA CRCR or NAHAM CHAA certification within a year.

Qualifications

• High school diploma or GED.
• Minimum of three (3) years of experience in patient access, pre-service and/or registration.
• Ability to obtain HFMA CRCR and/or NAHAM CHAA within one year of hire.

Responsibilities

• Coordinate and supervise the patient access workflow and staffing.
• Assist in developing policies and procedures for patient information, wayfinding, office management, patient registration and financial clearance.
• Lead onsite orientation of new colleagues and participate in ongoing education and performance feedback.
• Collaborate with leadership to ensure efficient operations and meet performance goals.

Education

High school diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:Full timeShift:12 Hour Evening ShiftDescription:FT 11am-11:30pm
every other weekend
Holiday Rotation

Department:Emergency Registration

Location:Trinity HealthAnn Arbor

Shift available:Evening Shift11am-11:30pm

Status:Full Time 36 hours per week

Range for rate of pay: $19.45-$26.02

Note:

This is a fully on-site role.

Total Rewards and Benefits:

• Competitive compensation,DAILYPAY
• Benefitseffective onDay One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose:

Provides leadership and support to the patient access team.

Provides oversight & support of the workflow & functions in accordance with level of experience, education &standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintainefficient & effective operations to ensure quality in daily operations.May partner with leadership with the selection, orientation & performance feedback of the team. Workscooperatively to ensure that key customer needs are being met & achievement of operational & performancegoals.

Minimum Qualifications

High school graduate or equivalent / GED

Minimum of three (3)years experiencewith competency in patient access, pre-service & / or registration experience.

Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

PreviousLeadership Experience

Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Essential Functions:

• Works cross-functionally toassistthe manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to, registration, scheduling, financial clearance & emergency department.
• Coordinates & prioritizes patient flow toensuressmooth distribution of workload to the Patient Registration Representatives toexpeditecustomer service, patient safety & patient throughput.
• Assistsin the development of policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes & patient placement.
• Leads & coordinates the onsite orientation of new colleagues, is an active participant in the ongoing education of colleagues & makes recommendations to managementregardingperformance evaluations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.