Representative, Patient Access

Trinity Health; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay

Full benefits: Medical, Dental, Vision

PTO, Life Insurance, Disability

Retirement plan with employer match

Colleague Referral Program

Tuition Reimbursement

Job summary

Trinity Health in Ann Arbor, MI is seeking a Patient Access Rep II to provide front-line patient-focused service within the Emergency Department, handling outpatient/inpatient registration and insurance verification. You’ll collect payments and ensure compliance with Medicare and payer requirements, supporting patients, families, and physician offices.

Role may be filled as Patient Access level I or II based on experience and qualifications; requires on-site work and a commitment to accuracy and

Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAA required within one year of hire.
• Two years hospital registration or insurance verification experience.
• Knowledge of medical terminology, diagnostic coding, and procedural coding.
• Ability to explain insurance benefits.

Responsibilities

• Research, collect, and analyze information.
• Identify opportunities, develop solutions, and lead through resolution.
• Collaborates on performance improvement activities as indicated by program efficiency and patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
• Synthesizes and analyzes data and provides detailed summaries with trends and practical options for leadership decisions.
• Maintains working knowledge of applicable laws, Trinity Health policies, and code of conduct.

Skills

Insurance verification knowledge

Customer service

Education

High School diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Employment Type: Full time Shift: Rotating Shift Description:

Department: Registration

Location: Trinity HealthAnn Arbor

Status: Full Time 40 hours per week

Note: This is a fully on-site role

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefitseffective onDay One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Provides patient focused customer servicewithin the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients,families,and physicianoffices.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Minimum Qualifications

• High School diploma or GEDrequired.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Essential Functions

• Research,collect,andanalyzeinformation.
• Identifyopportunities,developsolutions,and leadthrough resolution.
• Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, createreports,and developeducational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to defineanddemonstrateprogress,ROI,and impacts.
• Maintains a Working Knowledgeof applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelinestoensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Work Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / orsmell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns,chemicals, radiation, sharp objects, etc.).
  Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
• Exposure to interruptions, shifting priorities & stressful situations. Frequent
  Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remembermultiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbalcommunications (in-person & / or over the phone / computer / device / equipment assigned) with somebackground noise. Continuous
• Sit with the ability to vary / adjust physical position or activity. Continuous
• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Additional Functions of a Patient Access Rep II

• Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk

Required Qualifications of a Patient Access Rep II

• Minimum of two (2) years of hospital registration or insurance verification experience.
• Knowledge of medical terminology, diagnosticcoding,and proceduralcodingis required.
• Ability to explain insurance benefits.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.