Patient Access Rep - Surgery

Trinity Health Mid-Atlantic; Pontiac (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their dynamic team. In this vital role, you will be responsible for scheduling surgical and non-surgical procedures while ensuring a seamless experience for patients and healthcare providers. Your ability to manage multiple tasks and communicate effectively will be key in coordinating services across departments. This position offers the opportunity to make a significant impact on patient care within a supportive and collaborative environment. If you are passionate about providing exceptional service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Experience scheduling procedures in Cerner or SurgiNet systems.
• Knowledge of medical terminology and coding (ICD-9-CM, ICD-10-CM).
• Ability to type accurately at 40 wpm.

Responsibilities

• Schedule surgical procedures and manage registration demographics.
• Collaborate with clinical personnel to resolve scheduling conflicts.
• Provide excellent customer service during all interactions.

Skills

Scheduling in Cerner Enterprise or SurgiNet

Medical terminology

ICD-9-CM and ICD-10-CM coding

Typing (40 wpm)

Customer service orientation

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or GED

Courses in medical terminology

College classes in business or public relations

Tools

SurgiNet

Cerner Enterprise

Job description

Patient Access Rep - Surgery page is loaded

Patient Access Rep - Surgery

Apply locations Saint Joseph Mercy Health System Hospital Campus - Pontiac, Mi time type Full time posted on Posted 3 Days Ago job requisition id 00582802

Employment Type:

Full time

Shift:

Day Shift

Description:

Accountability Objectives:

Responsible for performing the Patient Access process, scheduling surgical and non surgical procedures in SurgiNet.

Coordinating multiple services in proper sequence, and to all department's special needs for each service. Collaborates

with multiple departments to best utilize resources and facilities, while accommodating physician preference and

patient needs. Obtains accurate pre-registration and insurance information as well as procedure codes for billing.

Displays a courteous, professional manner, proactively developing customer relationships and giving high priority to

customer satisfaction.

Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

Education:

High school diploma, GED or equivalent required.

Courses in word processing or medical terminology preferred. College classes desirable in a business, public

relations, or medical field concentration.

Licensure / Certification:

None

Experience:

Experience scheduling in Cerner Enterprise or SurgiNet scheduling systems.

Ability to spell and type accurately, requires typing of 40 wpm with emphasis placed on accuracy.

Previous scheduling experience with medical terminology and ICD-9-CM and ICD-10-CM coding experience

and knowledge of third party payers preferred.

Special Skill / Aptitudes:

Ability to simultaneously gather verbal information through the use of the telephone and enter data into an

on-line computer terminal.

Communication skills necessary in order to question patient/doctor's office in a pleasant courteous and caring

manner in telephone conversation.

Good interpersonal skills necessary to interact tactfully when communicating information relevant to

departmental policies and procedures.

Ability to organize tasks and retain a variety of detailed procedures as well as problem solve and devise

acceptable solutions based on established policies and procedures.

Ability to work independently in a fast-paced environment.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of

hospital personnel, outside customers and community groups.

Duties / Responsibilities:

1 Independently schedules procedures for Surgery and Endoscopy, utilizing individual departmental grids,

resources and guidelines. Complex cases require additional consideration and communication between

various hospital departments.

2 Obtain required registration demographics for future scheduled patients via telephone or fax by entering the

appropriate required information on-line. This will include, but is not limited to: demographics, clinical,

and detailed insurance information in order to ensure accurate and complete billing statements.

3 Obtains procedure codes if available from physician offices to ensure correct patient type is selected for

inpatient-only procedures for revenue stream.

4 Is able to recognize and problem solve conflicts associated with time requests, resources, equipment or staff

for each department.

5 Collaborates with designated department clinical personnel to facilitate add-on/emergent procedures, for

guidance regarding any questionable or unusual requests, and interacts as necessary to resolve resource

conflicts that may necessitate scheduling changes or authorization to override the schedule.

6 Coordinates multiple hospital services such as surgical procedures, ancillary testing, etc., in proper sequence

and according to the rules of the system, which may include managed care requirements and clinical

standards.

7 Informs surgeon or confirms with office scheduler of preparations for appointments made.

8 Works independently to problem solve scheduling issues and troubleshoot and report system problems.

9 Works with entire Perioperative Team to consolidate schedule and optimize efficiency with respect to

resources.

10 Reviews all departmental reports to identify scheduling issues and resolve appropriately.

11 Utilizes excellent customer service and telephone courtesy skills in all interactions with customers.

12 Utilizes and keeps a current working knowledge of all reference manuals in the department.

13 Maintains the confidentiality of patient records and information.

14 Attends meetings, participates in Continuous Quality Improvement, and performs other duties as assigned.

15 Performs other duties as required by manager.

Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy

Oakland through performing behaviors consistent with the Trinity Health Values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity

Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as

other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and

professional behaviors.

Supports and conducts one's self in a manner consistent with customer service expectations.

In accordance with unit or departmental practice, determines that appropriate charges have been entered for the

correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per

charge capture policy/practice.

In accordance with unit or departmental practice, actively participates in on-going education and

communication regarding revenue management.

In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned

to the unit. Requests services for maintaining equipment as needed.

In accordance with unit or departmental practice, proficient with the electronic health records for

documentation, assessment, and care management, performing these activities concurrently with provision of

care throughout the shift.

Dept/Unit Specific:

Not Applicable

Working Conditions:

• Requires ability to sit for long periods of time (up to 90% of shift) using a computer terminal, typing, and

answering phones.

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like.

• This role typically works Monday through Friday minimal overtime may be required.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

About Us

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.