Patient Access Rep - Surgery

Trinity Health; Pontiac (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a detail-oriented Patient Access Representative for its surgical department. In this vital role, you will be responsible for scheduling surgical procedures, ensuring accurate patient registration, and collaborating with various departments to optimize resource utilization. The ideal candidate will possess strong customer service skills, a solid understanding of medical terminology, and experience with scheduling systems. Join a dynamic team dedicated to providing exceptional care and support to patients while contributing to a diverse and inclusive work environment.

Qualifications

• High school diploma or equivalent required; courses in medical terminology preferred.
• Experience with scheduling systems and accurate typing skills are essential.

Responsibilities

• Schedule surgical and non-surgical procedures, coordinating with multiple departments.
• Obtain and verify patient registration and insurance information for billing accuracy.
• Collaborate with clinical personnel to resolve scheduling conflicts.

Skills

Customer Service

Data Entry

Problem Solving

Medical Terminology

Scheduling

Education

High School Diploma or GED

Courses in Medical Terminology

College Classes in Business or Public Relations

Tools

Cerner Enterprise

SurgiNet

Electronic Health Records

Job description

Join to apply for the Patient Access Rep - Surgery role at Trinity Health

Accountability Objectives:

Responsible for performing the Patient Access process, scheduling surgical and non-surgical procedures in SurgiNet. Coordinates multiple services in proper sequence, collaborating with various departments to optimize resource utilization while accommodating physician and patient needs. Obtains accurate pre-registration, insurance information, and procedure codes for billing. Demonstrates professionalism, develops customer relationships, and prioritizes customer satisfaction.

Position Qualifications

• Education: High school diploma, GED, or equivalent required. Courses in word processing or medical terminology preferred. College classes in business, public relations, or medical field desirable.
• Licensure / Certification: None required.
• Experience: Experience with Cerner Enterprise or SurgiNet scheduling systems. Accurate typing at 40 wpm, medical terminology knowledge, ICD-9-CM and ICD-10-CM coding experience, and familiarity with third-party payers preferred.
• Skills: Ability to gather verbal information via phone, enter data accurately, communicate courteously, organize tasks, problem-solve, work independently, and provide excellent customer service.

Duties / Responsibilities

1. Schedule procedures independently, considering complex cases and coordinating with hospital departments.
2. Obtain registration demographics and insurance information to ensure accurate billing.
3. Retrieve procedure codes to ensure correct patient classification for revenue.
4. Identify and resolve scheduling conflicts related to time, resources, or staff.
5. Collaborate with clinical personnel for add-on/emergent procedures and resource conflicts.
6. Coordinate hospital services according to system rules and standards.
7. Inform surgeons and confirm appointments with office schedulers.
8. Problem-solve scheduling issues and troubleshoot system problems.
9. Work with the Perioperative Team to optimize scheduling efficiency.
10. Review reports to resolve scheduling issues.
11. Maintain excellent customer service and communication skills.
12. Keep reference manuals current and maintain patient confidentiality.
13. Participate in meetings, quality improvement, and perform additional duties as assigned.
14. Ensure correct charges are entered, participate in revenue management, and monitor equipment.
15. Proficiently use electronic health records for documentation and care management.

Working Conditions

• Primarily sitting for long periods (up to 90%) using a computer and phones.
• Normal office environment with minimal exposure to hazards.
• Typically Monday through Friday, with minimal overtime.

Our Commitment to Diversity and Inclusion

Trinity Health values diversity, equity, and inclusion, providing accessible and equitable care. We are an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected statuses.