Patient Access Representative - FT - Admitting Reg 12p - 8:30p

Trinity Health Mid-Atlantic; Pontiac (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare system is seeking a Patient Access Representative to manage patient registration and insurance verification. This full-time position requires strong customer service skills and attention to detail, ensuring a smooth patient experience. The role involves collaborating with various departments and maintaining confidentiality while providing excellent service. Ideal candidates will have a high school diploma, relevant certification, and experience in healthcare settings.

Qualifications

• Experience in patient registration, insurance verification, or medical terminology preferred.
• Ability to type 30 wpm and familiarity with computer systems required.

Responsibilities

• Interview patients/families for registration and enter demographic information.
• Verify insurance eligibility and schedule procedures across departments.
• Maintain confidentiality and provide excellent customer service.

Skills

Customer Service

Communication

Data Entry

Education

High school diploma or GED

Certification from the National Association of Healthcare Access Management

Job description

Patient Access Representative - FT - Admitting Reg 12p - 8:30p

Apply locations

Saint Joseph Mercy Health System Hospital Campus - Pontiac, Mi

Time type

Full time

Posted on

Posted 4 Days Ago

Job requisition id

00584089

Employment Type:

Full time

Shift:

Evening Shift

Description:

Accountability Objectives:

Responsible for performing the Patient Access process, including registration, pre-registration, insurance verification, scheduling, and data entry for services across departments. Collaborates with multiple departments to optimize equipment and facility utilization, while ensuring patient and physician needs are met. Maintains a courteous and professional demeanor, prioritizing customer satisfaction.

Position Qualifications:

Minimum Education, Licensure / Certification and Experience:

• High school diploma or GED; courses in word processing and medical terminology preferred.
• Certification from the National Association of Healthcare Access Management preferred within one year.
• Ability to type 30 wpm, familiarity with computer systems, and passing a medical terminology test required.
• Experience in patient registration, insurance verification, or medical terminology preferred; ICD-9-CM and CPT coding experience is a plus.

Responsibilities:

1. Interview patients/families for registration, entering demographic, clinical, and insurance information.
2. Verify insurance eligibility via phone or internet.
3. Schedule procedures across departments, ensuring proper sequencing and authorization.
4. Coordinate hospital services, ensuring compliance with managed care and standards.
5. Refer patients with no insurance or balances to Financial Counseling.
6. Inform patients/doctors of appointment preparations.
7. Resolve scheduling conflicts and troubleshoot system issues.
8. Maintain confidentiality and provide excellent customer service.
9. Participate in meetings and quality improvement initiatives.
10. Perform clerical tasks as needed, supporting departmental functions.
11. Ensure accurate billing charges and participate in revenue management training.
12. Monitor and maintain departmental equipment and electronic health records.

Working Conditions:

Ability to sit for extended periods, work weekends and holidays, and possibly overtime. Normal office environment.

Our Commitment to Diversity and Inclusion

Trinity Health values diversity, equity, and inclusion, providing equitable care and employment opportunities. We are an Equal Opportunity Employer.

About Us

Trinity Health is a large, faith-based healthcare system committed to caring for diverse communities across multiple states, investing in community health and well-being.