Patient Access Representative - FT - Admitting Reg 12p - 8:30p

Trinity Health; Pontiac (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Pontiac is seeking a dedicated Patient Access Representative. This full-time role involves managing patient registrations, verifying insurance, and ensuring excellent customer service. The ideal candidate will thrive in a fast-paced environment, collaborating with various departments to enhance patient experience. Join us in making a difference in healthcare by providing accessible and equitable care to our community.

Qualifications

• Experience in patient registration and insurance verification preferred.
• Courses in word processing and medical terminology preferred.

Responsibilities

• Interview patients for admission and outpatient registration.
• Verify insurance eligibility and schedule procedures independently.
• Provide excellent customer service and resolve scheduling conflicts.

Skills

Typing

Customer Service

Problem Solving

Education

High school diploma or GED

Healthcare Access Management certification

Job description

Employment Type:

Full time

Shift:

Evening Shift

Description:

Accountability Objectives:

Responsible for performing the Patient Access process, completing accurate registration and pre-registration, insurance verification for eligibility, scheduling procedures/appointments for various departments, entering patient data, coordinating multiple services, and informing patients/doctors' offices about preparations and insurance requirements. Collaborates with multiple departments to utilize equipment and facilities effectively, prioritizing customer satisfaction with courteous and professional manners.

Position Qualifications:

Minimum Education, Licensure / Certification, and Experience:

• High school diploma or GED required; courses in word processing and medical terminology preferred; college classes in relevant fields are a plus.
• Healthcare Access Management certification preferred within one year.
• Ability to type 30 wpm, familiarity with computer systems, and passing medical terminology tests required.
• Experience in patient registration, insurance verification, or related fields preferred; ICD-9-CM and CPT coding experience is a plus.

Responsibilities:

1. Interview patients/families for admission and outpatient registration, entering necessary data.
2. Verify insurance eligibility via phone or internet.
3. Schedule procedures independently for all departments.
4. Secure required authorizations for services.
5. Understand and comply with hospital policies and regulations.
6. Resolve scheduling conflicts and coordinate hospital services in proper sequence.
7. Refer uninsured or outstanding balance patients to Financial Counselors.
8. Inform patients/doctors about appointment preparations.
9. Problem-solve scheduling issues and troubleshoot system problems.
10. Maintain continuous scheduling service and produce reports while ensuring confidentiality.
11. Provide excellent customer service and participate in meetings and quality improvement.
12. Perform clerical tasks as needed and perform other duties as assigned.

Work Conditions:

• Sitting up to 100% using a computer terminal, typing, and answering phones.
• Working weekends, holidays, and possibly overtime as needed.
• Normal office environment.

Our Commitment to Diversity and Inclusion: Trinity Health values diversity, equity, and inclusion, providing accessible and equitable care. We are an Equal Opportunity Employer.