Patient Access Rep, Patient Access, Per Diem, Flex Shift, Rotating weekends, Job ID # 1896938

Palmetto General Hospital; Florida; On-site; USD 32,000 - 44,000; Full time

Job summary

Palmetto General Hospital in Florida seeks a Patient Registrar to greet patients, verify demographics, and collect insurance and financial information for accurate billing across departments.

You will educate patients on financial responsibility, obtain necessary signatures on consent forms, and ensure compliance with HIPAA/EMTALA while collaborating with hospital teams to deliver courteous service.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of relevant experience preferred.
• Proficiency with Microsoft Office and medical systems (e.g., Meditech).

Responsibilities

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update patient demographic and regulatory data using various tools and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Ensure knowledge and accurate use of policies, procedures, and supporting tools/websites.
• Comply with CMS guidelines including HIPAA, EMTALA, MSP, etc.
• Collaborate with hospital departments to maintain smooth operations.
• Maintain professional and courteous environment respecting cultural diversity.
• Meet performance standards for registration quality, cash collections, confidentiality and customer service.

Skills

Customer service

Communication skills

Financial responsibility

Data collection

Medical terminology

Bilingual (Spanish)

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites.
• Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc.
• Works effectively with fellow co-workers and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills
• Ability to discuss and collect patient financial responsibility
• Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task
• Medical terminology and/or insurance knowledge
• Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• Education: High School Diploma or Equivalent Required
• Experience: 1-2 years of relevant experience preferred
• Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)

Must clear background and drug test required.