Patient Access Rep - Full Time/Days

Trinity Health; Mason City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health in Mason City, IA is seeking a Full-time Registration Specialist to support patient access across outpatient and inpatient services. You will verify insurance, collect payments, and ensure patients meet financial requirements, including pre-certifications and referrals.

Responsibilities include interviewing patients, recording demographics, preparing estimates, obtaining orders, and handling ID bands and signatures. HFMA CRCR or NAHAM CHAA credentials are expected within one year.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of medical terminology and coding is required.
• Experience with hospital registration or insurance verification preferred.
• Ability to explain insurance benefits to patients and families.

Responsibilities

• Validate and enter demographic, clinical, financial, and insurance information from patients or guarantors.
• Register patients for various settings including inpatient, outpatient, ED and ambulatory services.
• Prepare patient estimates and collect liabilities at check-in with receipts.
• Obtain signed physician orders for tests and procedures.
• Prepare IDs and collect required forms and signatures, securing valuables if needed.

Skills

Insurance verification

Medical terminology

Hospital registration

Customer service

Education

High school diploma or equivalent

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:

Full time

Shift:

12 Hour Day Shift

Description:

Position Purpose:

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

What you will Do:

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient’s valuables, securing appropriate authorizations, if needed.

Hours/Schedule :

• Monday - Wednesday 0700-1930

Minimum Qualifications :

• High school diploma or equivalent.
• Hospital registration or insurance verification experience upon hire preferred.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.