Registrar - Midtown Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's Health System; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Nicklaus Children's Health System in Miami is seeking a motivated individual for a patient services role. This position involves greeting patients, collecting and documenting demographic and payment information, and ensuring compliance with regulations. Candidates must have at least 1 year of customer service experience, preferably in healthcare, and should be fluent in English and Spanish. The role requires effective communication skills and proficiency in Microsoft Office. A high school diploma is preferred.

Qualifications

• 1 year of customer service experience.
• Able to communicate effectively in English both verbally and in writing.
• Fluent in Spanish strongly preferred.

Responsibilities

• Greets patients and families in a respectful manner.
• Interviews patients to obtain demographic and medical information.
• Collects payments and provides receipts.
• Documents all activities in the computer system.
• Schedules hospital services as appropriate.

Skills

Customer service experience

Effective communication in English

Fluent in Spanish

Proficiency in Microsoft Office

Ability to handle stressful situations

Data entry and interpretation

Education

High school education or equivalent

1 year in a healthcare environment

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Complies with applicable governmental regulations HIPAA and EMTALA.
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
• Collects payments and provides receipts.
• Verifies third party payer information via the web or telephone.
• Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
• Documents all activities in the Collection Notes file of the computer system as appropriate.
• Obtains all necessary consents for patient.
• Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate.
• Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian.
• Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
• Notifies patient/family of deductibles, co-payments, deposits required for registration, and advises/requests payments for out-of-pocket expenses.
• Notifies management of any insurance/financial discrepancies for approval.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
• Obtains and validates prescriptions and clinical documents when appropriate.
• Places and monitors patients arriving for outpatient services by using patient tracking system.
• Corrects any registration errors made utilizing the QA system.
• Scans all documents to the appropriate folder in the PEDS system.
• Schedules hospital services as appropriate.
• Triages incoming facility inquiries and routes appropriately.
• Secures adult exemptions for outpatient procedures when necessary.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

Minimum Job Requirements

• 1 year of customer service experience

Knowledge, Skills, And Abilities

• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system-wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.