Registrar - Midtown Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's; Miami (FL); Vor Ort; USD 35.000 - 45.000; Teilzeit

Zusammenfassung

Miami Children’s Hospital is looking for a Registrar for the Midtown Outpatient Center in Miami, Florida. In this per diem role, you will greet patients, gather necessary demographic and payment information, and ensure compliance with regulations during the registration process. The ideal candidate has at least one year of customer service experience, preferably in a healthcare environment, and is fluent in Spanish. This position requires effective communication skills and proficiency in Microsoft Office.

Qualifikationen

• 1 year of customer service experience is required.
• 1 year of healthcare environment experience preferred.
• Able to communicate effectively in English both verbally and in writing.

Aufgaben

• Greets patients and families in person or on the telephone.
• Obtains demographic, financial, and medical information for patient registration.
• Collects payments and provides receipts.

Kenntnisse

Customer service experience

Communication in English

Fluent in Spanish

Proficiency in Microsoft Office

Ausbildung

High school education or equivalent

Jobbeschreibung

Registrar – Midtown Outpatient Ctr. (Per Diem, Days) – 301405

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third‑party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Interviews patients/families to obtain demographic, third‑party payer, financial/medical information, and identification to schedule, or pre‑register/register and/or check‑in patients.
• Collects payments and provides receipts.
• Verifies third‑party payer information via the web or telephone.
• Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
• Documents all activities in the Collection Notes file of the computer system as appropriate.
• Obtains all necessary consents for patient.
• Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate.
• Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian.
• Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non‑emergent visits.
• Notifies patient/family of deductibles, co‑payments, deposits required for registration, and advises/requests payments for out‑of‑pocket expenses.
• Notifies management of any insurance/financial discrepancies for approval.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
• Obtains and validates prescriptions and clinical documents when appropriate.
• Places and monitors patients arriving for outpatient services by using patient tracking system.
• Corrects any registration errors made utilizing the QA system.
• Scans all documents to the appropriate folder in the PEDS system.
• Schedules hospital services as appropriate.
• Triages incoming facility inquiries and routes appropriately.
• Secures adult exemptions for outpatient procedures when necessary.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

Qualifications

• 1 year of customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system‑wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on‑call shift or shifts as assigned on weekdays, weekends, and holidays