Patient Access Rep Lead

Industrial Asset Management Council, Inc; Missouri; On-site; USD 38,000 - 47,000; Full time

Job summary

A leading healthcare organization in Missouri is seeking an experienced Patient Access Representative for a daytime lead role. The candidate will manage Point of Service Collections, train staff, and ensure high standards of service and compliance while coordinating with various teams. This role is pivotal in enhancing patient experience and operational efficiency.

Benefits

Medical, dental, vision insurance

Flexible spending accounts

Tuition assistance

Paid time off

Qualifications

• 2-5 years of experience preferred.
• CHAA certification is advantageous.

Responsibilities

• Communicate professionally and positively with patients.
• Handle service recovery and support operational issue resolution.
• Mentor staff on customer interactions.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

Barnes is looking to hire an experienced Patient Access Representative for their Daytime Lead Role!

Preferred Requirements

• In the Office Lead Role, Monday - Friday
• Hours: 6am-2:30pm
• $750 Sign-on Bonus
• Daily Pay
• Previous Patient Access Representative experience preferred

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and over 30,000 employees, BJC provides inpatient and outpatient care, primary care, community health and wellness, and more across 14 hospitals and multiple community health locations. BJC is a leading provider of charity care and community benefits in Missouri, and partners with Washington University School of Medicine to provide access to advanced medical science and technology.

Preferred Qualifications

Role Purpose

This role supports all aspects of Point of Service Collections for BJC hospitals, including estimate generation and staff education. The position may be the first contact for potential patients, requiring high standards of customer service, compassion, and adherence to BJC standards. It ensures accurate insurance and financial information in patient records, manages projects supporting Patient Access, and develops innovative processes. The Lead facilitates pre-boarding and onboarding of Patient Access Representatives and mentors staff, coordinating work independently.

Responsibilities

1. Communicate professionally and positively with patients, report system issues, and collaborate with vendors and IT resources. Cross-train in all pre-arrival services, provide training, and support staff development.
2. Proficient in registration, authorization, and pre-arrival workflows, complying with Medicare, HIPAA, JCAHO, and other standards. Conduct quality audits and participate in staffing development and staff coaching.
3. Handle service recovery, support operational issue resolution, and mentor staff on customer interactions.
4. Serve as a subject matter expert, observe registration areas for mentoring, review reports for accuracy, and train staff on point-of-service payments. Identify trends related to audits and compliance.
5. Adjust staffing based on volume, serve as a resource for staff questions, and ensure departmental productivity aligns with goals. Participate in weekend and holiday call rotations.
6. This position is safety-sensitive; the ability to work alertly and safely is essential.

Minimum Requirements

Education: High School Diploma or GED

Experience: 2-5 years

Preferred Requirements

Education: Associate's Degree

Licenses & Certifications: CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits including medical, dental, vision, life insurance, disability, pension, 403(b), tuition assistance, flexible spending accounts, paid time off, and adoption assistance. For more details, visit www.bjctotalrewards.com/Benefits.

*Benefits vary by position and employment status.

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.