Patient Access Rep Lead

340B Health; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

340B Health is hiring an experienced Patient Access Representative for a lead role to support Point of Service Collections across multiple BJC hospitals. This position requires strong customer service skills, training abilities, and compliance knowledge in a fast-paced environment. The ideal candidate will have 2-5 years of experience and contribute to improving patient access and operational excellence.

Benefits

Comprehensive medical, dental, and vision insurance

Tuition assistance

Paid time off

Qualifications

• 2-5 years of experience preferred in a similar role.
• Proficient in handling administrative tasks and customer interactions.
• Must align with BJC’s mission and values.

Responsibilities

• Manage the Point of Service Collections process across BJC hospitals.
• Handle registration, authorization, and pre-arrival workflows.
• Train staff on compliance with regulations and quality audits.

Skills

Customer Service

Compassion

Problem Solving

Education

High School Diploma or GED

Associate's Degree

Tools

Multiple Computer Systems

Job description

Additional Information About the Role

Barnes is looking to hire an experienced Patient Access Representative for their Daytime Lead Role!

Additional Preferred Requirements

• In the Office Lead Role Monday - Friday
• Hours 6am-2:30pm
• $750 Sign-on Bonus
• Daily Pay
• Previous Patient Access Representative experience preferred.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri. It provides $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance, ensuring access to medical care regardless of ability to pay. BJC also invests in research, emergency preparedness, community outreach, health literacy, and regional economic development.

Patients benefit from the latest advances in medical science through a partnership between Barnes-Jewish Hospital and St. Louis Children’s Hospital with Washington University School of Medicine, ranked among the top medical schools in the country.

Preferred Qualifications

Role Purpose

This role supports all aspects of the Point of Service Collections process across BJC hospitals, from estimate generation to staff education. The position manages the price estimation request line and may be the first contact for potential patients, requiring high standards of customer service, compassion, and alignment with BJC’s mission and values. It ensures accurate insurance and financial data in patient records and supports patient access initiatives. The Lead facilitates pre-boarding and onboarding of Patient Access Representatives (PARs), mentors staff, and coordinates work independently.

Responsibilities

1. Communicate professionally and positively, report system issues, and work with vendors and IT to resolve problems. Be proficient in multiple computer systems and train staff on pre-arrival services, conducting audits and providing feedback.
2. Handle registration, authorization, and pre-arrival workflows, ensuring compliance with Medicare, HIPAA, Patient Bill of Rights, and other regulations. Perform quality audits, develop staffing plans, and coach staff as needed.
3. Support service recovery and operational issue resolution, providing excellent customer service and mentoring staff in handling various situations.
4. Act as a subject matter expert in patient access, observe registration areas, review reports, and train staff on collection procedures. Identify trends and recommend improvements.
5. Adjust staffing based on volume, serve as a resource for staff questions, and ensure departmental productivity aligns with goals. Participate in weekend and holiday call rotations.
6. This position is safety-sensitive; the ability to work alertly and safely is essential.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits including medical, dental, vision, life insurance, legal services, disability insurance, retirement plans, tuition assistance, and paid time off, among others. Learn more at www.bjctotalrewards.com/Benefits.

*Benefits vary by position and employment status.

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.