Patient Access Rep Lead

BJC HealthCare; Florissant (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Representative for their Daytime Lead Role. This position plays a critical role in ensuring a smooth patient experience by managing Point of Service Collections and supporting staff with training and guidance. You will be the first point of contact for patients, providing them with accurate information and compassionate service. With a strong emphasis on customer service and operational excellence, this role offers a chance to make a meaningful impact in the lives of patients while enjoying a comprehensive benefits package. Join a team that values your contributions and fosters your professional growth!

Benefits

Comprehensive medical, dental, and vision insurance

Disability insurance

Pension Plan/403(b) Plan

401(k) plan with match

Tuition Assistance

Paid Time Off

Adoption assistance

Health Care Flexible Spending Account

Dependent Care Flexible Spending Account

BJC Institute for Learning and Development

Qualifications

• 2-5 years of experience in patient access or similar role.
• High School Diploma or GED required; Associate's preferred.

Responsibilities

• Manage Point of Service Collections and support Patient Access staff.
• Provide excellent customer service and resolve operational issues.

Skills

Customer Service

Patient Access Knowledge

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Associate's Degree

Tools

BJC Computer Systems

Job description

Additional Information About the Role

Christian Hospital is looking to hire an experienced Patient Access Rep for their Daytime Lead Role!

Additional Preferred Requirements

• In the Office Lead Role Monday - Friday
• Rotating Saturdays and weekend on-call rotation
• Days possible hours as of right now 7-4:30
• $750 Sign-on Bonus
• Daily Pay
• Prefer previous Patient Access Rep experience.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service and compassion. This role ensures the most accurate insurance plan and financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes and initiatives at their assigned HSO.

Responsibilities

1. Communicates in a professional, positive, and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system-related issues. May work in partnership with vendor and BJC I.T. resources to investigate, resolve, and monitor corrections. Excels in multiple computer systems. Cross-trained in all aspects of pre-arrival services and able to provide training and auditing on each process.
2. Proficient in registration, authorization securement, and other pre-arrival workflows. Experienced in the use of multiple BJC computer systems. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
3. Performs service recovery; supports investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations.
4. Serves as a subject matter expert in all areas of patient access. Round various registration areas throughout their assigned HSO to observe registrars for mentoring opportunities.
5. Adjust staffing as needed based on volume expectations. Serve as the first line resource to staff for any questions or concerns. Responsible for a call rotation on weekends and holidays.
6. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Pension Plan/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on the first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer