Patient Access rep Lead

BJC HealthCare; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization in St. Louis is seeking a Patient Access Rep Lead to oversee the Point of Service Collections process. This role involves managing patient records, mentoring staff, and ensuring compliance with healthcare standards. The ideal candidate will bring strong customer service skills and experience in healthcare registration processes. Comprehensive benefits are offered, including medical and tuition assistance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Tuition Assistance

Qualifications

• 2-5 years of experience required.
• Proficient in registration and pre-arrival workflows.

Responsibilities

• Manage price estimation request line and ensure accurate patient records.
• Mentor staff and facilitate onboarding of Patient Access Reps.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Associate's Degree

Tools

HIPAA

EMTALA

JCAHO

Job description

Additional Information About the Role

Barnes Jewish Hospital is looking to hire a Patient Access Rep Lead!

Additional Preferred Requirements

• Full Time 8:30-5 PM
• No Holidays, but there are rotating weekends
• $750 sign-on bonus for externals
• Preferred: Patient Access Rep experience

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri. It provides $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance to ensure access to medical care regardless of ability to pay. BJC also contributes to research, emergency preparedness, health literacy, community outreach, and regional economic development.

Patients benefit from the latest advances in medical science through a formal affiliation between Barnes-Jewish Hospital, St. Louis Children’s Hospital, and Washington University School of Medicine, ranked among the top medical schools in the country.

Preferred Qualifications

Role Purpose

This role supports all aspects of the Point of Service Collections process, manages the price estimation request line, and acts as the first contact for potential patients, representing BJC with high standards of customer service, compassion, and professionalism. It ensures accurate insurance and financial data in patient records, coordinates projects, and develops innovative processes to improve efficiency. The Lead facilitates pre-boarding and onboarding of Patient Access Reps, mentors staff, and coordinates work independently.

Responsibilities

• Communicates professionally and positively, reports system issues, and collaborates with vendors and IT to resolve problems. Cross-trains in all pre-arrival services and supports staff development.
• Proficient in registration, authorization, and pre-arrival workflows, understanding compliance standards like HIPAA, EMTALA, and JCAHO. Performs quality audits, provides coaching, and updates staff on operational changes.
• Handles service recovery, investigates operational issues, and maintains excellent customer service. Mentors staff and observes registration areas for improvement opportunities.
• Adjusts staffing based on volume, manages productivity, and serves as a resource for staff questions. Responsible for weekend and holiday call rotations.

Minimum Requirements

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

• Associate's Degree

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits including medical, dental, vision, life insurance, legal services, disability insurance, pension and 401(k), tuition assistance, and more. For details, visit www.bjctotalrewards.com/Benefits.

This description provides a general overview of the role and responsibilities. It is not exhaustive. BJC is an Equal Opportunity Employer.