Patient Access Rep I

Stella Maris; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their team in Baltimore. In this role, you will be the first point of contact for patients, ensuring a smooth registration process and collecting necessary financial data. The ideal candidate will have a high school diploma, excellent customer service skills, and proficiency in computer applications such as Microsoft Office. This position offers competitive benefits, including health coverage, a retirement plan, and opportunities for professional development. If you are a motivated individual who thrives in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Health, vision, and dental benefits

403(b) retirement plan

Paid Time Off (PTO)

Tuition reimbursement

Mental Health resources

Employer paid Short & Long Term Disability benefits

Voluntary Benefits

Discounts on auto & home insurance

Rewards & Recognition Program

Qualifications

• Must possess a high school diploma or GED.
• 1 year experience in customer service preferred.
• Ability to effectively communicate with patients and staff.

Responsibilities

• Responsible for patient registration and data collection.
• Assist patients upon arrival for treatment.
• Handle routine clerical tasks and maintain records.

Skills

Customer Service

Computer Proficiency

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing Speed (40 WPM)

Education

High School Diploma or GED

Tools

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

The Patient Access Representative is responsible for all registration and financially related data collection when a patient arrives at the facility for treatment.

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• Must possess a high school diploma or GED
• 1 year experience in customer service preferred


SPECIFIC REQUIREMENTS

• License Requirements:
• N/A
• Certification Requirements:
• N/A
• Age Specific Care Provided For:
• N/A
• Knowledge, Skills and Abilities:
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• N/A
• Other Requirements:
• Routine clerical tasks, copiers, scanners etc
• Must be able to accurately type 40 words per minute

Benefits



Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement



Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• Must possess a high school diploma or GED
• 1 year experience in customer service preferred


SPECIFIC REQUIREMENTS

• License Requirements:
• N/A
• Certification Requirements:
• N/A
• Age Specific Care Provided For:
• N/A
• Knowledge, Skills and Abilities:
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• N/A
• Other Requirements:
• Routine clerical tasks, copiers, scanners etc
• Must be able to accurately type 40 words per minute