Patient Access Representative I Ohio Medical Group, Elyria

University Hospitals; Westlake (OH, TX); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to be the first point of contact for patients and their families. This role is crucial in ensuring the accuracy of patient information, managing inquiries, and enhancing the overall patient experience. The ideal candidate will excel in communication and problem-solving, contributing to a collaborative healthcare team. If you are passionate about delivering exceptional service and improving patient satisfaction, this opportunity is perfect for you. Join a dynamic team dedicated to providing outstanding care and support to the community.

Qualifications

• Experience in patient access or customer service roles preferred.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Check patients in and out for medical visits and manage inquiries.
• Enter and validate patient demographic and insurance information.
• Schedule referrals and follow-up visits while maintaining records.

Skills

Patient Service Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Team Collaboration

Education

High School Diploma

Associate Degree in Healthcare

Tools

EPIC

Job description

Description
A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Checking patients in and/or out for medical visits


• Answering the phone to address patient inquiries and scheduling appointments.


• Assists patients with enrolling and utilizing MyChart.


• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration


• Communicating information and important details to other medical care team


• May contact insurance companies regarding coverage, preapprovals, billing and other issues


• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.


• Assist with completion of various types of paperwork and forms.


• Effectively work EPIC workques, worklist and inbasket messages.


• Schedules referrals and follow-up visits.


• Accurate and timely scanning of documents into EPIC

Additional Responsibilities

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.


• Actively participates in UH emergency preparedness.


• Maintains a clean and organized work area.


• Will be cross-trained to perform other duties as assigned.


• May be scheduled to work at off-sites.


• Performs other duties as assigned.


• Complies with all policies and standards.


• For specific duties and responsibilities, refer to documentation provided by the department during orientation.


• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.