Patient Access Rep - Highlands Registration - FT - 3rd Shift

Huntsville Hospital Health System; Scottsboro (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Huntsville Hospital Health System in Scottsboro is seeking a customer service representative to greet the public, patients, and families, handling all customer service issues effectively. Candidates should have experience in administrative processes, entering patient information accurately, and collecting fees.

Ideal candidates must possess a high school diploma or GED, with two to three years of relevant experience. Proficiency in Microsoft Office Suite and strong verbal communication skills are essential. The role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Two to three years of customer service/public relations/leadership experience preferred.
• Two to three years computer experience preferred.
• Previous medical record or billing experience strongly preferred.

Responsibilities

• Greet the public, patients, and families.
• Enter demographic and financial information for all patient types.
• Handle all customer service issues in a friendly manner.
• Collect required fees from patients or authorized representatives.
• Ensure all paperwork is checked for registration accuracy.
• Be flexible to work as scheduled or needed, including shifts, weekends, and holidays.

Skills

Excellent verbal and written skills

Ability to work in a fast-paced environment

Effective time management skills

Multitasking ability

Data compilation and analysis

Proficiency in Microsoft Office Suite

Education

High School Diploma or GED Equivalent

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education required: High School Diploma or GED Equivalent

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Additional skills/abilities:

• Excellent verbal and written skills required.
• Must possess ability to work in a fast-paced environment with a positive attitude
• Must demonstrate effective time management skills
• Must demonstrate efficiency and organizational skills with the ability to multitask
• Ability to compile and analyze data preferred
• Proficiency in Microsoft Office Suite strongly preferred