Patient Access Rep - Full Time - Days

Trinity Health; New Hampton (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education assistance

Day 1 benefits

Competitive wages

Generous PTO

Employer 401(k) match

Job summary

MercyOne North Iowa Medical Center in Iowa seeks a patient access representative to support outpatient and inpatient registration and insurance verification. You will interact with patients and families, collect payments, and provide general information to hospital users and physician offices.

The role involves documenting data in the patient accounting system, handling multiple patient types, and ensuring compliance with financial requirements including Medicare prerequisites and referrals.

Qualifications

• High school diploma or equivalent required.
• HFMA CRCR or NAHAM CHAA certification within 1 year of hire.
• Minimum 1 year of customer service experience.
• Experience in patient access is preferred.

Responsibilities

• Validate, obtain and enter demographic, clinical, financial, and insurance information into the patient accounting system.
• Register patients in various settings and for multiple patient types (inpatient, outpatient, ED, etc.).
• Prepare patient estimates and collect liabilities at check-in with receipts documented.
• Obtain signed physician orders for tests and procedures.
• Prepare IDs and signatures on required forms and secure valuables when needed.

Skills

Customer service

English proficiency

Communication skills

Time management

Attention to detail

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA within 1 year

Tools

Patient accounting system

Data entry

Job description

Position Purpose

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Employment Type

Full time

Shift

Day Shift

Description

Position Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

What You Will Do

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Hours/Schedule

• 9 hour shift (6:30 – 4 or 7 – 4:30 or 7:30 – 5 rotates weekly), 4 days a week, 72 hours per pay period with rotating Saturdays 7:30 - 11

Education

Minimum Qualifications

• High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Experience

• Minimum one (1) year customer service experience. Patient Access experience preferred.

Special Skills And Competencies

• Annual assessment of competency is completed every year.
• Must be able to read, write and/or speak English.
• Computer/PC experience/skills are required.
• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
• Knowledge of medical terminology desired.
• Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.

Position Highlights And Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.