Patient Access Rep - Front Desk (Healthcare Benefits)

PCI Piedmont Cancer Institute, PC; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

AD&D insurance

Bereavement leave

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Gym membership

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Piedmont Cancer Institute, P.C. (PCI) seeks a dedicated Front Office Patient Access Representative for our Atlanta location. This full-time role involves answering phones, scheduling, and patient check-in procedures, with duties across daily office operations.

We value compassionate customer service, accurate data entry, and adherence to CPT/ICD-9 coding standards. Join a team focused on patient care excellence and collaboration in a fast-paced hematology/oncology setting.

Qualifications

• Data entry speed of 8000 KPH.
• Familiarity with office equipment and general computer skills.
• Knowledge of CPT and ICD-9 coding and medical records.
• Strong customer service orientation.
• Good phone etiquette.
• Ability to provide a personable, caring environment for patients.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Check patients in by verifying demographics and insurance details.
• Collect co-pays and patient balances at check-in.
• Schedule outpatient tests and other appointments at checkout.
• Notify precert coordinator for test authorizations.
• Gather new patient information for timely appointments.
• Provide patients with appointment printouts.
• Distribute incoming faxes and handle outgoing information.
• Prepare and fax test orders for outpatient procedures.
• Reschedule no-show appointments as needed.
• Perform other duties as assigned by supervisor.

Skills

Data entry 8000 KPH

Office equipment proficiency

CPT/ICD-9 coding knowledge

Customer service

Phone etiquette

Compassionate patient care

Education

High school or equivalent

Job description

Piedmont Cancer Institute, P.C. (PCI) seeks a dedicated Front Office Patient Access Representative for our Atlanta location. This full-time role involves answering phones, scheduling, and patient check-in procedures, with duties across daily office operations.

We value compassionate customer service, accurate data entry, and adherence to CPT/ICD-9 coding standards. Join a team focused on patient care excellence and collaboration in a fast-paced hematology/oncology setting.