Patient Access Rep - Evening Shift

Trinity Health; Darby (Delaware County); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health in Delaware County is seeking a Patient Access Representative at Mercy Fitzgerald Hospital for the evening shift. You will greet patients, pre-register and verify insurance benefits, determine the need for pre-certification, and collect patient responsibility.

The role requires strong customer service, registration accuracy, and the ability to navigate revenue cycle issues across departments.

Qualifications

• HS diploma or equivalency.
• Associate degree preferred.
• Minimum one year experience in insurance verification and medical office/hospital customer service.
• Must have Outpatient Registration experience.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Greet, pre-register and register patients courteously.
• Verify insurance benefits and pre-certification/authorization needs.
• Provide professional customer service and coordinate services.
• Communicate revenue cycle issues to patients and staff.
• Rotate into various areas of patient access and shifts.

Skills

Insurance verification

Medical office experience

Patient registration experience

Education

HS diploma or equivalency

Associate degree (Preferred)

Job description

Employment Type:Full timeShift:Evening ShiftDescription:

Job Title: Patient Access Representative

Employment Type: Full-Time

Shift:40hrs/wk,Evening Shift 2:30pm-11pm. Rotating weekends and holidays, per department needs.

Location:Mercy Fitzgerald Hospital

The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Requirements

• HS diploma or equivalency




• Associate degree (Preferred)




• Minimum one (1) year experience ininsurance verificationand medical office/hospital customer service




• Must have Outpatient Registration experience




• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.




• Work/Life balance with flexible schedules.




• Free onsite parking.




• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.




• Referral Rewards Program

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.