Patient Access Rep - Day Shift

Trinity Health Mid-Atlantic; Langhorne (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Patient Access Representative to perform outpatient, emergency, and inpatient registration functions. You will verify insurance benefits, collect upfront payments, and ensure patients meet financial requirements while delivering exceptional customer service.

The role supports accurate patient flow and coordination with hospital staff, with potential ER shifts as needed. Day shifts, full-time in Langhorne, PA.

Qualifications

• Associate degree preferred.
• Minimum one year of experience in insurance verification and medical office/hospital customer service.
• Outpatient registration experience and HFMA CRCR or NAHAM CHAA within one year of hire required.

Responsibilities

• Register patients for outpatient, ER and inpatient services.
• Verify insurance benefits and collect upfront payments when applicable.
• Coordinate with care teams to improve patient flow and service delivery.
• Communicate revenue cycle issues to patients and staff.

Skills

Insurance verification

Customer service

Registration processes

Education

Associate degree (Preferred)

Job description

Employment Type and Shift

Employment Type: Full time Shift: Day Shift Description: Job Title: Patient Access Representative Employment Type: Full-Time Shift: Days, 9am-5:30pm with a every 6th week, Saturday rotation. Location: St. Mary

Job Description Summary

The patient access representative performs all outpatient, emergency room and inpatient registration functions, including up- front cash collections and insurance verification. Ensures that patients meet financial requirements, provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service. Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral. Performs medical necessity checks where needed. Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required. Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. Rotates into various areas of Patient Access and may work a variety of shifts including the ER.

Minimum Qualifications

• Associate degree (Preferred)
• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• Must have Outpatient Registration experience HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.