Patient Access Rep - ED/Weekend Baylor

Trinity Health Corp.; Mason City (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Trinity Health in Mason City, IA seeks a full-time, weekend-shift registration specialist. The role focuses on patient-focused service, outpatient/inpatient registration, and insurance verification to ensure financial clearance.

You will interview patients/guarantors, collect payments, prepare estimates, obtain physician orders, and generate patient IDs and signatures across hospital settings, supporting accurate registration and billing processes.

Qualifications

• High school diploma or equivalent.
• Hospital registration or insurance verification experience.
• Knowledge of medical terminology, diagnostic coding & procedural coding.
• Ability to explain insurance benefits.
• HFMA CRCR or NAHAM CHAA within one year of hire.

Responsibilities

• Validate/enter demographic, clinical, financial, and insurance information into the patient accounting system by interviewing patient/family/guarantor.
• Register patients in multiple settings and for various patient types (Inpatients, Outpatients, Ambulatory Surgery, ED, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab).
• Prepare patient estimates and inform patients of liabilities; collect co-pays, co-insurances, deductibles, deposits, and balances at check-in; document payments in system.
• Obtain signed physician orders for tests and procedures from physicians/offices.
• Prepare ID bracelets and collect required forms; secure valuables as needed.

Skills

Hospital registration

Insurance verification

Medical terminology

Billing/coding knowledge

Customer service

Education

High school diploma or equivalent

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:

Full time

Shift:

Weekend Shift

Description:

Position Purpose:

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

What you will Do:

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient’s valuables, securing appropriate authorizations, if needed.

Hours/Schedule :

• Emergency Department 12 hour shifts Thurs - 0630-1900 Sat - Sun 0700-1930 (Baylor pay)

Minimum Qualifications :

• High school diploma or equivalent.
• Hospital registration or insurance verification experience upon hire preferred.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.