Patient Service Representative - Cardiovascular Consultants - Full Time

Elliot Health System; New Hampshire; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Pet Insurance

Wellness Center access

Tuition Reimbursement

Job summary

Elliot Cardiovascular Consultants is seeking a front desk clerk to support patient intake, scheduling, and billing processes in a busy cardiovascular practice.

Responsibilities include greeting patients, verifying demographics, handling phones, entering charges, and maintaining organized medical records. Prior experience in healthcare is preferred; a high school diploma is required. Monday–Friday schedule and opportunities for growth are offered.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.

Responsibilities

• Greet and register patients, answer phones, schedule appointments, and enter patient charges.
• Retrieve and update medical records and demographics; collect fees.
• Enter patient registration, referral information, and appointments into the EMR.
• Triage calls, direct inquiries, and route messages as appropriate.
• Support nursing staff by preparing patient records and imaging documentation.
• Maintain waiting area appearance and assist with ancillary scheduling and coordination.

Skills

Customer service

Data entry

Phone etiquette

Education

High School Diploma or equivalent

Job description

Who We Are
At Elliot Cardiovascular Consultants, we provide comprehensive cardiovascular care to the community. Our group of experienced and talented cardiologists has been serving your needs for decades. The comprehensive cardiovascular care we offer includes Consultative Cardiology, Invasive and Non-Invasive Cardiology, Interventional Cardiology, Peripheral Vascular Disease Testing and Treatment, Pacemaker Implantation and Follow Up, Electrophysiology Testing, Defibrillator Implantation and Follow Up, Nuclear Cardiology, and In-Office Finger Stick Coumadin Testing

Who We Are
At Elliot Cardiovascular Consultants, we provide comprehensive cardiovascular care to the community. Our group of experienced and talented cardiologists has been serving your needs for decades. The comprehensive cardiovascular care we offer includes Consultative Cardiology, Invasive and Non-Invasive Cardiology, Interventional Cardiology, Peripheral Vascular Disease Testing and Treatment, Pacemaker Implantation and Follow Up, Electrophysiology Testing, Defibrillator Implantation and Follow Up, Nuclear Cardiology, and In-Office Finger Stick Coumadin Testing
About The Job
Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, and entering patient charges and demographics. Retrieving and updating medical records, collecting fees, and performing general clerical and other duties as assigned in accordance with JCAHO, NCQA, and government standards, as well as policies and procedures of PPS under the direct supervision of the Office Manager/Practice Manager.

What You’ll Do

• Greets, registers, and "arrives" patients into the department and hospital data management systems.
• Verifies demographic and insurance information, scans insurance card.
• Obtains patient signatures on required hospital forms and routes appropriately.
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and/or takes messages.
• Enters patient registration, referral information, and appointments into the department EMR.
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet.
• Follows through on missing documents.
• Reviews and sorts the patient records coming into the department via fax and prepares them for nursing review.
• Sorts mail and delivers to the appropriate staff.
• Follows the department process for logging in and out of imaging studies.
• Confirms patient appointments.
• Scans and approves patient records into the department EMR.
• Responsible for the general appearance of the patient waiting area, including maintaining refreshments and supplies.
• Assists with the scheduling of ancillary patient appointments.
• Interacts and communicates with patients, families, and coworkers to ensure effective coordination of patient care.
• Assists in the orientation of new employees to office functions, shares pertinent information, and effectively teaches others to perform tasks accurately and effectively.

Who You Are

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions is preferred.

Why You’ll Love Us

• Pet Insurance
• Wellness Center for employees to access.
• Newly Competitive pay ranges!
• Tuition Reimbursement up to $4,000/ year for full-time coded employees over 30 hours/week.
• & So much more!

Work Schedule: Monday-Friday