Patient Access Rep

Resurgens Orthopaedics; Grapevine (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision Insurance

401(k) with Employer Contributions

HSA/FSA

Disability & Life Insurance

Employee Assistance Program

Job summary

Resurgens Orthopaedics in Grapevine, AR is hiring for a Patient Access role. Schedule includes Mon–Thu 7am–7pm and Fri 7am–2pm. You will support patients at the front desk, verify information, and ensure smooth check-in/out processes.

The role requires a High School Diploma or GED, willingness to travel to OTX locations, and ability to work across Patient Access functions. A focus on customer service and HIPAA compliance is essential.

Qualifications

• High School Diploma or GED required.
• Travel to all OTX locations is required.
• Cross-training in different Patient Access functions.
• 1–3 months related experience or training.

Responsibilities

• Train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provide excellent customer service to patients.
• Contribute to a positive work atmosphere.
• Relay relevant information to internal staff.
• Follow procedures for appointment entry, check-in and check-out.
• Participate in office meetings and educational activities.
• Maintain neat and orderly work area.
• Comply with HIPAA procedures.
• Other duties as assigned.

Skills

Customer service

Check-in/out

HIPAA compliance

Communication skills

Teamwork

Education

High School Diploma / GED

Job description

Description

Schedule:

• Monday-Thursday 7am-7pm
• Friday 7am-2pm

Why Choose Us? #NTO

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Essential Duties and Responsibilities:

The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, check-in and/or check-out processes.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.