Patient Access Rep

United Musculoskeletal Partners; Grapevine, Northern (TX, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare Options: PPO, HDHP, Surest

Dental & Vision Insurance

401(k) with Employer Contributions

HSA/FSA, disability, life, AD&D

EAP

Paid time off and holidays

Job summary

NTO Physician Partners PLLC in Grapevine, TX is seeking a full-time Patient Access specialist. This role trains in all areas: check-in/out, chart auditing, and call center functions, delivering friendly, patient-focused service.

Travel to all OTX locations is required. The position emphasizes HIPAA compliance, teamwork, and a neat, organized work environment, with competitive benefits and growth opportunities.

Qualifications

• Education/Experience: High School Diploma or GED, or 1–3 months related experience or training.
• Travel to all OTX locations is required; cross-training in Patient Access functions is required.

Responsibilities

• Train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provide excellent customer service to patients by listening and serving patients.
• Relay information to internal staff and follow HIPAA procedures.
• Support office meetings and educational activities.
• Maintain neat and orderly work area.
• Other duties as assigned.

Education

High School Diploma or GED

Job description

DESCRIPTION

Schedule:

• Monday-Thursday 7am-7pm
• Friday 7am-2pm

Why Choose Us? #NTO

• Collaborative Environment : Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance : We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation : Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture : Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP) : Employer-paid support for life’s challenges
• Generous Paid Time Off :
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

Essential Duties and Responsibilities:

The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, check-in and/or check-out processes.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

REQUIREMENTS

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.

Company: NTO Physician Partners PLLC

Job Type: Full-time

Address: 2535 Ira E Woods Ave, Grapevine, TX, 76051